topic Re: Does Dynatrace have a grace period after having consumed Host hours purchased? in Open Q&A

Does Dynatrace have a grace period after having consumed Host hours purchased?

hiroshi_aoki — Wed, 28 Sep 2022 09:51:45 GMT

FAQ about specificaition of Dynatrace licensing

1. Does Dynatrace have a grace period after having consumed Host hours purchased?

2. When Host Units exceeds their purchasing after adding RAM to a host, Does Dynatrace stop monitoring the host immediately or give a grace period to urge the customer to purchase additional license?

Re: Does Dynatrace have a grace period after having consumed Host hours purchased?

gerald_ — Mon, 09 Oct 2017 11:15:46 GMT

Hi @Aoki H.

The question depends on your license.

If you connect more host units than your license allows and you are on flexible overage handling, your servers do not get blocked but you get billed in arrears for the overage host units.

Gerald

Re: Does Dynatrace have a grace period after having consumed Host hours purchased?

hiroshi_aoki — Mon, 09 Oct 2017 23:42:49 GMT

without flexible overage, when we connect mote host units than our license allows, will we get blocked, which means there is no grace time?

Re: Does Dynatrace have a grace period after having consumed Host hours purchased?

gerald_ — Tue, 10 Oct 2017 06:31:36 GMT

If you do not have flexible overage, additional hosts will be blocked. It's a hard limit.

Re: Does Dynatrace have a grace period after having consumed Host hours purchased?

Igor_Kosenko — Fri, 21 Sep 2018 13:41:57 GMT

Hi Gerald!

can You please explain principles of billing for Overages for Dynatrace managed (give a calculation as an example)? Does customer have any unpaid gap of Overages?

Re: Does Dynatrace have a grace period after having consumed Host hours purchased?

ManthanT — Wed, 22 Feb 2023 19:06:34 GMT

These Flexibles overages are charged basis Host Units or Host unit hours?