DT integration with CA-SDM

marcelo_souto1 — Thu, 16 Dec 2021 11:07:38 GMT

Good Morning,

I wonder if anyone has already integrated DT managed with CA Service Desk.

Ticket opening and closing.

Re: DT integration with CA-SDM

abraham_villega — Mon, 10 Feb 2020 17:11:23 GMT

Hi Marcelo,

We currently don't have a direct intgration wit CA-SDM.

What you can do is a custom integration going to Settings>Integration>Problem notifications>Set up notifications> Custom Integration.

Right there you can integrate problem notification with Third Party Systems. The only thing you need is a webhook. In addition you can add additional headers and customize the Payload.

Here is a reference:

https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notification-systems/webhook-integration/

Abraham

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DT integration with CA-SDM

Re: DT integration with CA-SDM