https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/162410#M16004 <P><a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/2641">@SShabodien</a>&nbsp;In order to setup your mobile app, you need to authenticate via the UI once. Id recommend deleting your app and downloading it again fresh. Once downloaded, go to your desktop/laptop and access Dynatrace as you normal would. Select the following:&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChadTurner_0-1614948975270.png" style="width: 315px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/115i3331AF6CB76ADDD6/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="ChadTurner_0-1614948975270.png" alt="ChadTurner_0-1614948975270.png" /></span></P><P>If you are managed it should have a spot to send a link to your email account, from there you will follow those instructions.&nbsp;</P><P>&nbsp;</P> Fri, 05 Mar 2021 12:57:39 GMT ChadTurner 2021-03-05T12:57:39Z https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/122140#M13982 <P>hello there</P> <P>when I load the app on my iPad I don't have the option to add environments and only get the message "logging out as there are no environments assigned to this user Dynatrace". there are no other options available on the IOS app except for logout, and even that doesn't exit the application. your assistance is appreciated.</P> <P>&nbsp;</P> <P>shahied@gmail.com</P> Wed, 31 Aug 2022 10:04:42 GMT https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/122140#M13982 SShabodien 2022-08-31T10:04:42Z https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/122141#M13983 <P>Hi Shabodien,</P><P>Are your environments on Dynatrace SaaS or Managed? The <A rel="noopener noreferrer" href="https://www.dynatrace.com/support/help/how-to-use-dynatrace/problem-detection-and-analysis/notifications-and-alerting/push-notifications-via-the-dynatrace-mobile-app/" target="_blank">mobile app authentication</A> has different instructions depending on the deployment model.</P><P>Sia</P> Fri, 26 Feb 2021 10:41:41 GMT https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/122141#M13983 sia_h 2021-02-26T10:41:41Z https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/162410#M16004 <P><a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/2641">@SShabodien</a>&nbsp;In order to setup your mobile app, you need to authenticate via the UI once. Id recommend deleting your app and downloading it again fresh. Once downloaded, go to your desktop/laptop and access Dynatrace as you normal would. Select the following:&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChadTurner_0-1614948975270.png" style="width: 315px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/115i3331AF6CB76ADDD6/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="ChadTurner_0-1614948975270.png" alt="ChadTurner_0-1614948975270.png" /></span></P><P>If you are managed it should have a spot to send a link to your email account, from there you will follow those instructions.&nbsp;</P><P>&nbsp;</P> Fri, 05 Mar 2021 12:57:39 GMT https://community.dynatrace.com/t5/Open-Q-A/logging-out-as-there-are-no-evironments-assigned-to-this-user/m-p/162410#M16004 ChadTurner 2021-03-05T12:57:39Z