https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162644#M16043 <P>I changed my Dynatrace SaaS user password by selecting 'forgot password' and then used the reset password link to create a new password which was accepted. Then later when I logged in again the new password was rejected while the old password still works. What is the correct way to change a Dynatrace SaaS user password for good?</P> Tue, 08 Jun 2021 12:27:05 GMT DavidF 2021-06-08T12:27:05Z https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162644#M16043 <P>I changed my Dynatrace SaaS user password by selecting 'forgot password' and then used the reset password link to create a new password which was accepted. Then later when I logged in again the new password was rejected while the old password still works. What is the correct way to change a Dynatrace SaaS user password for good?</P> Tue, 08 Jun 2021 12:27:05 GMT https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162644#M16043 DavidF 2021-06-08T12:27:05Z https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162652#M16047 <P>Many SaaS Customers have their authentication linked to their organizations credentials. Have is your current working password the same as your organizational AD Password? You might need to change it at your organization level first.&nbsp;</P> Wed, 10 Mar 2021 14:25:53 GMT https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162652#M16047 ChadTurner 2021-03-10T14:25:53Z https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162663#M16050 <P>Nope I do not use SSO for authentication.</P><P>What does work is to clear browser cache, which is something I should have thought of in the first place. Doh!</P><P>&nbsp;</P> Thu, 11 Mar 2021 06:20:39 GMT https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-SaaS-user-password-reset/m-p/162663#M16050 DavidF 2021-03-11T06:20:39Z