My Feedback (And Appreciated yours) on the new Support tickets Feature

Malaik — Wed, 19 Oct 2022 13:27:33 GMT

Hello All,

(I compare this with the previous Support).

This is to give my own opinion to the new feature of Support tickets.

I find this new feature so bad and very less friendly comparing the previous one.

- We cannot Edit our initial message: If there is error or mistake --> Too bad for whoever opened the ticket.

- Uploading Images in the body of the message is not allowed --> the tool to import images crashes very often.

- Now I'm not able to see all the tickets of my colleagues (who are in the same organization as me).

- It will be better also to register the different Environment in the Environments lists with a small tag ... to be able to select quickly the one that we need mostly when we work with several clients.

- I also regret a great option we had before
it is the fact of being able to export all our tickets to a word, csv, or other file ...

I may have forgotten a few points, I will (if you allow it) modify this post to add more.

Thanks to read me.

Have a good day.

Re: My Feedback (And Appreciated yours) on the new Support tickets Feature

Yosi_Neuman — Mon, 16 Aug 2021 11:51:28 GMT

Hi @Malaik check this thread there are some good inputs

HTH

Yos

Re: My Feedback (And Appreciated yours) on the new Support tickets Feature

Malaik — Mon, 16 Aug 2021 12:12:30 GMT

Ok Thank you so much.

A research before posting this post would have been relevant.

Good day.

topic My Feedback (And Appreciated yours) on the new Support tickets Feature in Open Q&A

My Feedback (And Appreciated yours) on the new Support tickets Feature

Re: My Feedback (And Appreciated yours) on the new Support tickets Feature

Re: My Feedback (And Appreciated yours) on the new Support tickets Feature