topic Re: OneAgent Auto Update Failed in Open Q&A

OneAgent Auto Update Failed

kadirhan — Wed, 13 Apr 2022 14:03:44 GMT

I'm getting an error like this how do I fix it after OneAgent auto update

Re: OneAgent Auto Update Failed

andre_vdveen — Wed, 13 Apr 2022 14:19:36 GMT

Hi @kadirhan I don't recall what error code 1 means, but the logs will likely provide more insight into the issue.
On Linux hosts, the logs are located in /var/log/dynatrace/oneagent and on Windows in %PROGRAMDATA%\dynatrace\oneagent\log.

If this is a Windows host, the Event logs might also provide more details.
In the event that the logs do not provide the answers, I suggest opening a support ticket.

Re: OneAgent Auto Update Failed

kadirhan — Thu, 14 Apr 2022 10:45:09 GMT

When I look through the logs, I get something like:

Error: Dynatrace OneAgent installation is not supported on a BusyBox-based system. If you're trying to deploy on RancherOS make sure that you are using a Ubuntu console.

Re: OneAgent Auto Update Failed

bradley_danyo — Fri, 15 Apr 2022 17:14:25 GMT

Hi,

You can try to run a check based on the output of /bin/ls --help. It is possible that this one particular host might have BusyBox tools installed instead of GNU. If that is not the case, then you should open a support ticket as was mentioned above.