topic Re: Does a metric exist for Problem count in Open Q&A

Does a metric exist for Problem count

ct_27 — Wed, 09 Nov 2022 09:48:14 GMT

Before I open an RFI, i wanted to check with community.

Story is Dynatrace doesn't have a mechanism to shut-down over Alerting should a major event occur and our problems jump by 100's in under 1 minute. At the moment, our ITSM and email systems are flooded with 1,000's of Incidents and emails.

I searched metric explorer and found, dsfm:server.notifications.problem_notifications. BUT this only counts the number of problems that triggered a notification. I need to catch this event BEFORE the notifications start to go out.

Does anyone know if Dynatrace currently provides some metric that is a total count of Problems?

Re: Does a metric exist for Problem count

dannemca — Tue, 08 Nov 2022 17:59:07 GMT

Seems that we have it for Security Problems, but not for "default" Problems.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/metrics/built-in-metrics#security-problems

Re: Does a metric exist for Problem count

ct_27 — Tue, 08 Nov 2022 18:35:18 GMT

Thanks Danne for confirming what I believed. I'll go open an RFI. Until then I'll just have to make a problems API call and capture the count. I'll then follow your lead from your Tips Video and use the Synthetics Javascript section to work more magic.

Re: Does a metric exist for Problem count

dannemca — Tue, 08 Nov 2022 19:09:53 GMT

Hehe, you can even create your own metric, create an HTTP synthetic calling the Problem API to count the problems, and a following request to create a new metric with Post Custom Metric datapoint, then use this metric to create a Metric event... we can go crazy.

Re: Does a metric exist for Problem count

AntonioSousa — Tue, 08 Nov 2022 21:09:15 GMT

@ct_27,

This is planned so you can upvote it:
https://community.dynatrace.com/t5/Dynatrace-product-ideas/RFE-we-need-metric-problem-in-metric-explorer/idi-p/176664

Re: Does a metric exist for Problem count

ct_27 — Tue, 08 Nov 2022 22:14:41 GMT

thank you. Upvoted!

(saved me an RFI write-up, thanks)