topic Re: OneAgent Services failed to restart in Open Q&A

OneAgent Services failed to restart

Peter_Youssef — Wed, 25 Jan 2023 12:36:08 GMT

Dears I Appreciate your support and recommendations for this situation:

After migration to Private cloud, I've got this message on a specific server where OneAgent is installed.
Another server is Up and Running normally but, on Dynatrace platform it shows OneAgent is Offline.

Thanks.

Romanenkov_Al3x — Mon, 23 Jan 2023 18:22:33 GMT

Hello.

Have you tried to reinstall one agent?

install.log very helpful in such cases. Also, at 99% re-installation fixes any connectivity\ permissions issues.

Also, you can try to find any errors in ruxitagent_host_* log in %PROGRAMDATA%\dynatrace\oneagent\log

Regards,

Alexander Romanenkov

Peter_Youssef — Mon, 23 Jan 2023 18:44:43 GMT

Thanks @Romanenkov_Al3x , Yes honestly I've suggested to the Server admin that I'll re-install Dynatrace OneAgent tomorrow morning.

Thanks for the second suggestion also, I'll check it in advance.