https://community.dynatrace.com/t5/Open-Q-A/Alert-description-customization/m-p/205797#M24865 <P>There are a few default placeholders available for problem notification. You can add these:<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="michiel_otten_0-1677565826838.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/10164i088410DE1367A99D/image-size/medium?v=v2&amp;px=400" role="button" title="michiel_otten_0-1677565826838.png" alt="michiel_otten_0-1677565826838.png" /></span></P><P>Could you check if there is enough information in f.e.</P><P><STRONG>{ImpactedEntities}</STRONG>: Details about the entities impacted by the problem in form of a json array.</P><P><STRONG>{ImpactedEntity}</STRONG>: A short description of the problem and impacted entity (or multiple impacted entities).</P><P>Otherwise try:<BR /><STRONG>{ProblemDetailsJSONv2},&nbsp;</STRONG>this will contain evidenceDetails. You should verify how this arrives in ServiceNow though.</P> Tue, 28 Feb 2023 06:32:40 GMT michiel_otten 2023-02-28T06:32:40Z https://community.dynatrace.com/t5/Open-Q-A/Alert-description-customization/m-p/205777#M24858 <P>Is it possible to capture instance ID of a pod in the problem notification description? If yes how can I do so? For context, this is where I want to be able to add it&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jarinmusarrat_0-1677532113057.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/10159i64437FA08AD31489/image-size/medium?v=v2&amp;px=400" role="button" title="jarinmusarrat_0-1677532113057.png" alt="jarinmusarrat_0-1677532113057.png" /></span></P> <P>&nbsp;</P> Mon, 27 Feb 2023 21:09:21 GMT https://community.dynatrace.com/t5/Open-Q-A/Alert-description-customization/m-p/205777#M24858 jarinmusarrat 2023-02-27T21:09:21Z https://community.dynatrace.com/t5/Open-Q-A/Alert-description-customization/m-p/205797#M24865 <P>There are a few default placeholders available for problem notification. You can add these:<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="michiel_otten_0-1677565826838.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/10164i088410DE1367A99D/image-size/medium?v=v2&amp;px=400" role="button" title="michiel_otten_0-1677565826838.png" alt="michiel_otten_0-1677565826838.png" /></span></P><P>Could you check if there is enough information in f.e.</P><P><STRONG>{ImpactedEntities}</STRONG>: Details about the entities impacted by the problem in form of a json array.</P><P><STRONG>{ImpactedEntity}</STRONG>: A short description of the problem and impacted entity (or multiple impacted entities).</P><P>Otherwise try:<BR /><STRONG>{ProblemDetailsJSONv2},&nbsp;</STRONG>this will contain evidenceDetails. You should verify how this arrives in ServiceNow though.</P> Tue, 28 Feb 2023 06:32:40 GMT https://community.dynatrace.com/t5/Open-Q-A/Alert-description-customization/m-p/205797#M24865 michiel_otten 2023-02-28T06:32:40Z