Dynatrace one agent(Linux) installation failed

Sourav — Fri, 03 Mar 2023 08:19:58 GMT

Hi Team,

We're trying to install Dynatrace one agent using azure Linux VM extension. Installation gets failed with following error. We've checked with firewall team and traffic seems to be flowing OK.

Any kind of idea/guidance would be much appreciated.

Error:

{

"status": "Failed",

"error": {

"code": "VMExtensionProvisioningError",

"message": "VM has reported a failure when processing extension 'oneAgentLinux'. Error message: \"Installation failed:ERROR: Agent installer failed\"\r\n\r\nMore information on troubleshooting is available at https://aka.ms/vmextensionlinuxtroubleshoot "

}

Re: Dynatrace one agent(Linux) installation failed

Mohamed_Hamdy — Thu, 02 Mar 2023 20:16:22 GMT

Hi Sourav,

I think you need to check the logs to be able to identify the issue.

Windows Virtual Machine Scale Sets: C:\WindowsAzure\logs\plugins\ExtensionName\Extension.log
Linux Virtual Machine Scale Sets: /var/log/plugins/ExtensionName/Extension.log

for more details please check the following links that might help you in troubleshooting the issue, also, you can open a support ticket and include the logs and screenshots as well

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machine-scale-sets/vm-extension-provisioning-errors

https://learn.microsoft.com/en-us/azure/virtual-machines/extensions/oms-linux#troubleshoot-and-support

to open a Dynatrace support ticket: https://support.dynatrace.com/

topic Re: Dynatrace one agent(Linux) installation failed in Open Q&A

Dynatrace one agent(Linux) installation failed

Re: Dynatrace one agent(Linux) installation failed