topic Re: I can't create a support ticket. in Open Q&A

I can't create a support ticket.

Shirai — Tue, 18 Apr 2023 09:05:47 GMT

Hi.

I tried to create a support ticket, but I get an error message about the Environment field and can't create a ticket.
Of course, I entered the URL of the tenant in the Environment field.

Does anyone know how to deal with it?

Toshimasa Shirai.

Re: I can't create a support ticket.

AntonPineiro — Tue, 18 Apr 2023 09:19:22 GMT

Hi,

Can you use chat in your environment?

Best regards

Re: I can't create a support ticket.

PatrykAdamowicz — Tue, 18 Apr 2023 09:34:34 GMT

Hello @Shirai ,

a ticket on your behalf was created to investigate the issue you're facing.
Please let us know if you have access to it on Support Portal - https://one.dynatrace.com/hc/en-us/requests

Best Regards

Re: I can't create a support ticket.

Shirai — Wed, 19 Apr 2023 00:00:48 GMT

Hi Patryk-san.

I was able to access the ticket. I'll comment there. thank you.

Toshimasa Shirai.