topic Re: List of acknowledged problems by user in Open Q&A

List of acknowledged problems by user

YuvalKonstanti — Tue, 20 Jun 2023 07:12:32 GMT

Hey community,

I need your assistance with something:

I want to extract a list of acknowledged problems, that inside the list I will be able to see which user closed each problem.

Is it possible?

Thank you in advance!

Re: List of acknowledged problems by user

Naveen — Tue, 20 Jun 2023 06:45:53 GMT

Hi @YuvalKonstanti,

You can use Dynatrace problem api v2, where you can fetch problem list and loop through and filter based on your requirement apart from this you can directly pass query parameters get specific details.

Please check below documentation.

https://www.dynatrace.com/support/help/dynatrace-api/environment-api/problems-v2/problems/get-problems-list

Re: List of acknowledged problems by user

radek_jasinski — Tue, 20 Jun 2023 11:03:14 GMT

Hi @YuvalKonstanti

Try can use the API: https://www.dynatrace.com/support/help/dynatrace-api/environment-api/problems-v2/problems/get-problem-details

Probably in the "Comment" field you should find info who changed the status of this issue.

Radek

Re: List of acknowledged problems by user

YuvalKonstanti — Tue, 20 Jun 2023 15:52:54 GMT

Thank you for the reply guys.

I don't really get how to use it, I saw that there is an option to add:

authorName - which is the user who wrote the comment.

Can you please help me understand how I'm using it?

I'm using: "https://{environmentid}.live.dynatrace.com/api/v2/problems" but I don't get anything. Do I need to add this comment field to see the user?

Thank you in advance guys. I'm new to this and really appreciate your help!

Re: List of acknowledged problems by user

Mohamed_Hamdy — Tue, 20 Jun 2023 23:29:21 GMT

Hello @YuvalKonstanti,

you can add the recentComment as a field to get the comments and you can use one of the following URLs

https://{environmentid}.apps.dynatrace.com/platform/classic/environment-api/v2/problems?fields=recentComments

as for the comment related to closing the problem you will find the context "dynatrace-problem-close"

"context":"dynatrace-problem-close"

Re: List of acknowledged problems by user

radek_jasinski — Wed, 21 Jun 2023 07:12:14 GMT

This is how it should work

Re: List of acknowledged problems by user

Naveen — Wed, 21 Jun 2023 09:00:44 GMT

Hi @YuvalKonstanti,

You can use recentComments in query parameters.

Re: List of acknowledged problems by user

radek_jasinski — Wed, 21 Jun 2023 09:04:07 GMT

See that's what @Mohamed_Hamdy wrote about it;)

Re: List of acknowledged problems by user

Naveen — Wed, 21 Jun 2023 09:13:28 GMT

Sorry @radek_jasinski my bad.

Re: List of acknowledged problems by user

YuvalKonstanti — Thu, 22 Jun 2023 15:48:48 GMT

Hey Guys! many thanks for the help!

So right now I managed to extract the data, but I encountered two problems:

"recentComments" will add the comments to the problems, but can I see only the manually closed problems? (status = closed will not do the job because it's putting together manually closed and automatically closed problems).

Second thing is this:

"Page size can't be larger than 10 if the fields parameter is set".

Someone had any luck with finding a good solution for that? Because my goal is to extract a lot more than that, for example, the whole problems for a one day.

Thank you all!!