topic Re: Service Detection Rules in Open Q&A

Service Detection Rules

flewellen — Mon, 26 Jun 2023 10:15:11 GMT

Hello,

I have setup a Service Detection Rule for Web Service Request and would like to know how I can tell if its working or not in Dynatrace UI?

Any info would be appreciated.

Thanks,

FLewellen

Re: Service Detection Rules

Iplinsky — Fri, 23 Jun 2023 18:42:51 GMT

You can check if your Service Detection Rule for Web Service Request is working by going to Settings > Service Detection in the Dynatrace menu. If the requests are fully monitored by Dynatrace, select Full web request rules or Full web service rules. If the requests go to external resources, select External web request rules or External web service rules.

Re: Service Detection Rules

flewellen — Fri, 23 Jun 2023 20:03:32 GMT

@Iplinsky

I created the rules under Service Detection Rule for Web Service Request as an Exteranl Web Request, but after setting the rule and saving it, how do I know that the rule has detected what I setup in the servcice detection rule? Where can I see that it detected or not detected? I need to know thatthe rules work. thanks. FLewellen

Re: Service Detection Rules

Babar_Qayyum — Sat, 24 Jun 2023 20:56:26 GMT

Hello @flewellen

You can see all services in the services area that were active within the selected timeframe and match the filter settings.

https://www.dynatrace.com/support/help/shortlink/transactions-and-services-hub

Regards,

Babar

Re: Service Detection Rules

Mohamed_Hamdy — Sun, 25 Jun 2023 08:50:42 GMT

Hello @flewellen ,

I think you've created the rule with some conditions, for instance, the rule added for a certain process group or management zone, so you can go to the services page as @Babar_Qayyum mentioned and filter with the process group or open the process group page and validate the services starting from the time the rule is applied

Re: Service Detection Rules

flewellen — Mon, 26 Jun 2023 13:18:01 GMT

@Mohamed_Hamdy and @Babar_Qayyum

I went to services page as ya'll mentioned and filtered for the group name and/or the actual web service request/service and do not see mine listed.

How can I check wiehter my rules are correclty set? Most are URL or URL Path.

Any help appreciated.

Thanks.

FLewellen

Re: Service Detection Rules

Babar_Qayyum — Tue, 27 Jun 2023 05:49:03 GMT

Hello @flewellen

Did you try the highlighted filter?

Regards,

Babar

Re: Service Detection Rules

flewellen — Tue, 27 Jun 2023 14:33:04 GMT

@Babar_Qayyum

I did try the highlighted filter "External services" and still do not see my rules?

Any other suggestions as to why I am not seeing the rules under Services?

I have attached screenshots of one of my Web Request rules.

Any help appreciated.

Thanks,

FLewellen

Re: Service Detection Rules

Babar_Qayyum — Sun, 02 Jul 2023 11:44:54 GMT

Hello @flewellen

I have a couple of questions here.

Did you find the same request in the Requests to unmonitored hosts?
Did you mention the port number in your created rule?

Regards,

Babar

Re: Service Detection Rules

flewellen — Mon, 03 Jul 2023 13:38:16 GMT

Hello @Babar_Qayyum

Did you find the same request in the Requests to unmonitored hosts? No they are not listed
Did you mention the port number in your created rule? Yes

FLewellen

Re: Service Detection Rules

flewellen — Thu, 19 Dec 2024 14:24:07 GMT

Opened Case with Dynatrace Support: Ticket Title: (#193537) Customer has an Extenal Web Service that won't split

Thanks all fro assistance.

flewellen