topic Re: Unable to mark a request as Key Request in Open Q&A

Unable to mark a request as Key Request

lasanga — Tue, 11 Jul 2023 07:57:04 GMT

I am new to dynatrace and trying to mark a request as a Key request. This is not a frontend url but an api endpoint. I am not seeing the option to mark it as a key request.

Note: Using free trial version

Re: Unable to mark a request as Key Request

Peter_Youssef — Tue, 11 Jul 2023 06:56:08 GMT

Hi @lasanga ,

Simply you don't have the right to mark the requests as a key request.
You will require extra privileges for this activity and for future cases for request attributes,.. and so on and so forth.
Filter for the request and in case you have the privilege, you can mark as a key request and customize the anomaly detection, and pin to dashboard accordingly.

Thanks.

Re: Unable to mark a request as Key Request

AntonPineiro — Tue, 11 Jul 2023 06:49:51 GMT

Hi,

I would say same as @Peter_Youssef.

But remember also to filter specific request in advance:

Best regards

Re: Unable to mark a request as Key Request

Peter_Youssef — Tue, 11 Jul 2023 06:54:08 GMT

exactly @AntonPineiro , agree with you.

Re: Unable to mark a request as Key Request

Islam_Zedan — Tue, 11 Jul 2023 07:28:49 GMT

Hello,

You need to choose a specific request or filter on that request to be able to mark it as key request.

Thanks,

Islam

Re: Unable to mark a request as Key Request

lasanga — Tue, 11 Jul 2023 07:53:27 GMT

Hey @Peter_Youssef @AntonPineiro,

Thanks for the response. I have already filtered the requests by a specific request. And I created this account to play around and learn about dynatrace. So know one is handling the permissions for me. Do you mean this is because its the trial version? Because the documentation does not mention anything about such limitations. I have posted a screenshot of my permissions too

Re: Unable to mark a request as Key Request

lasanga — Tue, 11 Jul 2023 07:54:44 GMT

Hey @Islam_Zedan ,

Thanks for the response. Im filtering the requests by a specific request name I want. I followed the steps mentioned in documentation

Re: Unable to mark a request as Key Request

Islam_Zedan — Tue, 11 Jul 2023 08:06:07 GMT

Seems that you don't have sufficient permissions as @Peter_Youssef said. please ask the environment owner to grant you the access. if you are the owner, then it's better to consult support or sales team to enable it.

Thanks,

Islam

Re: Unable to mark a request as Key Request

AntonPineiro — Tue, 11 Jul 2023 14:19:52 GMT

Hi,

Could you try with a request more near in time. As I read no requests last 1 day and 14 minutes.
Do you have another service with request more often? Just to try it.

Best regards