topic Re: Monitoring third party SMTP email service in Open Q&A

Monitoring third party SMTP email service

laura_lu — Fri, 21 Jul 2023 06:04:06 GMT

Hi,

Can Dynatrace detect third party SMTP email service like SendGrid? If not, any chance we can add an entry point?

Re: Monitoring third party SMTP email service

DanielS — Fri, 28 Jul 2023 14:18:10 GMT

Hi @laura_lu you can download and install a Synthetic Monitor Port extension from the https://www.dynatrace.com/hub/ to check the SMTP ports of the service.

Re: Monitoring third party SMTP email service

laura_lu — Sun, 30 Jul 2023 23:37:52 GMT

Hi Daniels,

Thank you for replying, I'm looking for tracing possibilities, have confirmed with support it's not supported.

Re: Monitoring third party SMTP email service

Slawa — Mon, 31 Jul 2023 14:00:13 GMT

1. If you are using SendGrid via code - it is possible to send Open telemetry/one agent - You will track "email sent event"
2. Since email is HTML - it is possible to execute JS dtrum fed events/actions in the same way as for JS RUM application.(track user iteraction)

Monitoring SendGrid as a service is out of the scope indeed