topic Re: dynatrace oneagent goes offline in Open Q&A

dynatrace oneagent goes offline

Jamz — Mon, 11 Sep 2023 11:52:02 GMT

I have around 100 hosts and one of them seems to go offline randomly but then it comes backonline, i dont have access t the OS, how can i find out why it does that? im not sure what is causing this, but can i check with the console to find out what it is, i do have the oneagent logging turned on for the host but cannot find what is causing this not sure i am looking in the right place?

any ideas what else i can do or what to check?

Re: dynatrace oneagent goes offline

Babar_Qayyum — Mon, 11 Sep 2023 11:55:25 GMT

Hello @Jamz

You might have a license quota (host units) issue. Can you verify the license?

Regards,

Babar

Re: dynatrace oneagent goes offline

dustin_lee — Thu, 14 Sep 2023 15:42:43 GMT

Another option may be to extract a support archive from the OneAgent and review the logs to see there are clues as to why the agents/hosts may be going offline. The logs may show things like connectivity issues between the agent and the cluster or agent shutdowns, etc.

https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-oneagent/oneagent-troubleshooting/oneagent-diagnostics?_ga=2.182256495.930538670.1694462896-716842842.1691611852&_gl=1*1hso1hb*_ga*NzE2ODQyODQyLjE2OTE2MTE4NTI.*_ga_1MEMV02JXV*MTY5NDcwNDU5MS40NC4xLjE2OTQ3MDU4NDIuMC4wLjA.#collect-and-review-locally