topic Re: Salesforce event monitoring issue in Open Q&A

Salesforce event monitoring issue

sujit_k_singh — Mon, 27 Nov 2023 08:35:22 GMT

I am trying to setup to monitor Saleforce events but facing issue while establishing the connection. Is it mandatory for Salesforce to have an active Event Management account when fetching Salesforce event data in Dynatrace?

Thanks,

Tijust

Re: Salesforce event monitoring issue

radek_jasinski — Fri, 17 Nov 2023 10:59:48 GMT

Here you have all the requirements:

https://docs.dynatrace.com/docs/shortlink/salesforce-insights#salesforce-prereqs

What error are you receiving?

Radek

Re: Salesforce event monitoring issue

sujit_k_singh — Fri, 17 Nov 2023 11:04:11 GMT

@radek_jasinski I followed all steps to capture those 8 Events data. Error

Connection fail -- ""Invalid_client_id". I am suspecting if Event Management account is not active in Salesforce then its not possible to get those data but not sure.

Tijust

Re: Salesforce event monitoring issue

radek_jasinski — Fri, 17 Nov 2023 11:30:10 GMT

Can you activate this account and try?
Here you also have a thread in relation to the same error:
https://salesforce.stackexchange.com/questions/179731/invalid-client-id

Re: Salesforce event monitoring issue

sujit_k_singh — Fri, 17 Nov 2023 11:56:58 GMT

I will go through this in more deeper but it seems I need to involved SF team as well. Let me try this.

Tijust

Re: Salesforce event monitoring issue

radek_jasinski — Fri, 17 Nov 2023 12:09:53 GMT

Let us know - it will be good to know.

Re: Salesforce event monitoring issue

sujit_k_singh — Sat, 25 Nov 2023 09:46:23 GMT

@radek_jasinski I worked with Salesforce them, once Event Management account was activated, Dynatrace started capturing events.

Thanks,

Tijust

Re: Salesforce event monitoring issue

radek_jasinski — Sat, 25 Nov 2023 17:17:49 GMT

@sujit_k_singh Super, I'm very happy for you! Thanks for the info.