topic Re: If I buy the Dynatrace, what level of technical support would I get? in Open Q&A

If I buy the Dynatrace, what level of technical support would I get?

573594233 — Thu, 21 Dec 2023 13:09:23 GMT

7*24 or 5*8 ? Email or telephone or remote support?

Re: If I buy the dynatrace,what level of technical support would I get?

shm — Tue, 06 Jun 2017 11:15:32 GMT

definitly mon-fri, but the support crew is located across the globe, and depending on which Dynatrace product you need support for - this will vary (due to timezones..etc).

Also depending on what kind of issue you need assistance with. If its an actual bug (I've found several) - fixes can go from as short as a couple of days to several months. (my personal experience with appmon, dcrum and synthetic).

I've had many supporters i could simply call up or Skype/lync/webex with, but naturally they have to triage the ticket first.

Re: If I buy the dynatrace,what level of technical support would I get?

MaciejNeumann — Thu, 21 Dec 2023 12:07:52 GMT

Here you can find more up-to-date answer:
Dynatrace Support Policy

Re: If I buy the Dynatrace, what level of technical support would I get?

AntonioSousa — Thu, 21 Dec 2023 19:12:39 GMT

@573594233,

Of course, you can always count on the Dynatrace Community!

It's a thriving Community, and a lot of people are here even out of business hours

Re: If I buy the Dynatrace, what level of technical support would I get?

radek_jasinski — Thu, 21 Dec 2023 21:45:49 GMT

@573594233 Exactly I support what @AntonioSousa writes - if you can't find something in the documents or the university, you always have a whole community, which just for this product works in an insanely positive way 😉