topic Re: Webhook Host Issue in Open Q&A

Webhook Host Issue

Itani_ML — Tue, 09 Jan 2024 17:26:55 GMT

Hi, I am trying to use Webhook integration but I am getting an 'unknown host' error when I put the Webhook url (BitBucket url). Is there any recommended solution to this?

Last one, I was trying use DT problem as a plan build trigger on Bamboo, read that the in order to trigger the build a remote trigger from Bamboo should be enabled which I was doing but it needs an IP from source which is DT on this point. We are using Saas, I am stuck on the IP or CIDRs.

Re: Webhook Host Issue

Taylor-Sanchez — Tue, 09 Jan 2024 19:03:49 GMT

Hi @Itani_ML ,

When you are getting an 'unknown host' error, is there any other information that you can provide other than this error message? Furthermore, are you also receiving this in the logs? A more detailed description of what might be happening could potentially have hints here.

In addition, if you need additional help on this, depending on how detailed the logs are, you may also want to consider opening a Support Ticket and providing the logs for greater analysis:

https://support.dynatrace.com/

Re: Webhook Host Issue

LawrenceBarratt — Tue, 09 Jan 2024 21:16:47 GMT

Hi @Itani_ML

Can you check that your BitBucket instance allows the IPs from your Dynatrace SaaS solution to receiving the incoming payload?

I've seen unknown host where i am unable to send out notifications due to FW or IP whitel*sting missing.

Our Alerting IPs are here - https://www.dynatrace.com/news/blog/additional-ip-addresses-for-public-alert-notifications-customer-action-required/

Thanks,

Lawrence

Re: Webhook Host Issue

Itani_ML — Wed, 10 Jan 2024 14:11:59 GMT

Hi, I get the error when configuring the HTTP url

Re: Webhook Host Issue

LawrenceBarratt — Wed, 10 Jan 2024 16:33:37 GMT

Hi @Itani_ML

Have you checked bitbucket can receive requests from public networks such as Dynatrace?

Thanks,

Lawrence

Re: Webhook Host Issue

Itani_ML — Wed, 10 Jan 2024 19:25:28 GMT

Hi, yes. It does take requests. So the error is in DT but on this one I was trying with Bamboo

Re: Webhook Host Issue

LawrenceBarratt — Wed, 10 Jan 2024 20:46:57 GMT

@Itani_ML

Okay, I am assuming that the destination is a local host?

Example: https://myhost1:8443/rest/api/*******

If the host is internal, Dynatrace won't be able to see it publicly so we throw the error "Unknown Host". I suggest looking at this blog IP Addresses for Notifications for starters

The endpoint Dynatrace is connecting to needs to allow public communication to our SaaS endpoints above, so we can see it as available.

Can you confirm? 🙂

Thanks,

Lawrence

Re: Webhook Host Issue

Itani_ML — Thu, 11 Jan 2024 12:36:23 GMT

Hi, yes you are right. Thanks for the help.