topic Re: Dynatrace UI is freezed/inaccessible in Open Q&A

Dynatrace UI is freezed/inaccessible

Godwin — Mon, 26 Feb 2024 09:48:55 GMT

Hiii,

I am not able to access a specific part of the page in the Dynatrace UI. Other websites and apps are working fine,only experiencing this kind of issue in Dynatrace. Does anyone faced this issue? Please let me know if there is a fix for this.

Also, I have tried few ways which was suggested in the some websites, like minimise the tab and restart explorer.exe task but nothing works. Please suggest a way other than this..😅😁

Thanks,
Godwin.

Re: Dynatrace UI is freezed/inaccessible

Julius_Loman — Mon, 19 Feb 2024 17:26:17 GMT

What browser do you use? Are you using any content blockers such as uBlock?

Re: Dynatrace UI is freezed/inaccessible

Godwin — Mon, 19 Feb 2024 17:42:28 GMT

I have tried Edge, chrome, and Firefox browsers still don't work. I guess there were some content blockers on my laptop but I have been facing this only for the past week. I didn't install anything new on this laptop.

Re: Dynatrace UI is freezed/inaccessible

Julius_Loman — Mon, 19 Feb 2024 17:46:06 GMT

Well, the only approach I can think of is to open the browser's developer tools and look for any blocked requests in the network tab first.

Re: Dynatrace UI is freezed/inaccessible

Godwin — Mon, 19 Feb 2024 17:56:44 GMT

There were no blocked requests in the network tab in the inspect window😕

Re: Dynatrace UI is freezed/inaccessible

Julius_Loman — Tue, 20 Feb 2024 07:09:21 GMT

Any long-running requests? Most issues I have seen have been related to the builtin chat. Also check the performance tab in the developer options.

Re: Dynatrace UI is freezed/inaccessible

AntonPineiro — Tue, 20 Feb 2024 08:13:16 GMT

Hi,

As you are using Dynatrace Saas, you can check Dynatrace status here.

Best regards

Re: Dynatrace UI is freezed/inaccessible

PacoPorro — Tue, 20 Feb 2024 08:25:17 GMT

Can you try in incognito mode with no extensions loaded?

Re: Dynatrace UI is freezed/inaccessible

Godwin — Tue, 20 Feb 2024 09:47:23 GMT

Hi

I checked in incognito too but still doesn't work.

Re: Dynatrace UI is freezed/inaccessible

Godwin — Tue, 20 Feb 2024 09:55:48 GMT

Hi Julius,

I didn't checked it in the developer tools but I have checked the pending chat and closed it. Now the issue is resolved😂😅. I don't know how it is resolved🤔. but Thanks!!!