topic Re: Dynatrace is not monitoring in release build React Native in Open Q&A

Dynatrace is not monitoring in release build React Native

Viktoria — Tue, 27 Feb 2024 07:04:25 GMT

I integrated dynatrace into the react native application, during debug mode everything works fine, but when I build the release build and launch the application on the phone, user activity is not displayed on the dynatrace board

Re: Dynatrace is not monitoring in release build React Native

PacoPorro — Tue, 27 Feb 2024 08:18:55 GMT

Did you already check the troubleshooting guide for mobile rum?

https://docs.dynatrace.com/docs/platform-modules/digital-experience/mobile-applications/troubleshooting

Re: Dynatrace is not monitoring in release build React Native

PierreGutierrez — Mon, 04 Mar 2024 03:07:26 GMT

Hi @Viktoria , Please check here troubleshooting for Reactive native :

https://www.npmjs.com/package/@dynatrace/react-native-plugin#troubleshooting-and-applicable-restrictions

In my experience, one of the reasons why these cases exist is human error, it has happened to me several times with customers.

This happens exactly in the applicationId and beaconUrl . Many times they use variables and do not configure them correctly, or they place the values incorrectly and do not validate that it is arriving.

I recommend you validate how they have implemented that part