https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239395#M31441 <P>Yes that is correct. On my AG, folders are assigned to root but my other users/group are at minimal allowed to read/execute.</P><P>&nbsp;</P> Fri, 08 Mar 2024 15:40:50 GMT agonzalez 2024-03-08T15:40:50Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239286#M31415 <P>Hi all,&nbsp;</P> <P>We had an outage of the activeGate server. The server was running an old version and tried to upgrade to 1.285 but failed causing that oneagents and activeGate where offline 15 hours.&nbsp;</P> <P>to solve the issue we tried to install a new activeGate on the server (linux S.O) but installation failed with&nbsp;</P> <P>ERROR: dtuserag has no acces to var/log/dynatrace/gateway ....Installation failed.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MariettaAlmeida_0-1709837440060.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/18160i429059901BE98347/image-size/medium?v=v2&amp;px=400" role="button" title="MariettaAlmeida_0-1709837440060.png" alt="MariettaAlmeida_0-1709837440060.png" /></span></P> <P>&nbsp;</P> Wed, 03 Apr 2024 11:05:57 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239286#M31415 MariettaAlmeida 2024-04-03T11:05:57Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239317#M31421 <P>Hello, you can try to set back root:root as the owner and modify your folder right with a chmod 755 and retry the installation.</P> Fri, 08 Mar 2024 08:40:19 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239317#M31421 agonzalez 2024-03-08T08:40:19Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239325#M31422 <P>Please uninstall the previous Activegate before installing the new one.</P> Fri, 08 Mar 2024 09:28:11 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239325#M31422 PacoPorro 2024-03-08T09:28:11Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239390#M31439 <P>Maybe im getting it wrong, you meant instead of having dtuserag dtuserag, it must appear as the option2 (root root, as you say) in the example image and then apply a chmod 755 to var/log/dynatrace/gateway ?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MariettaAlmeida_0-1709911737315.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/18182i65EF2D5BE719E70C/image-size/medium?v=v2&amp;px=400" role="button" title="MariettaAlmeida_0-1709911737315.png" alt="MariettaAlmeida_0-1709911737315.png" /></span></P><P>&nbsp;</P> Fri, 08 Mar 2024 15:29:40 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239390#M31439 MariettaAlmeida 2024-03-08T15:29:40Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239392#M31440 <P>we uninstalled the activegate and manually the folders opt/dynatrace, var/lib/dynatrace, var/temp/dynatrace.</P><P>is there any other folder that must be deleted ?&nbsp;</P> Fri, 08 Mar 2024 15:31:13 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239392#M31440 MariettaAlmeida 2024-03-08T15:31:13Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239395#M31441 <P>Yes that is correct. On my AG, folders are assigned to root but my other users/group are at minimal allowed to read/execute.</P><P>&nbsp;</P> Fri, 08 Mar 2024 15:40:50 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239395#M31441 agonzalez 2024-03-08T15:40:50Z https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239419#M31445 <P>Hi,</P><P><A title="These" href="https://docs.dynatrace.com/docs/shortlink/activegate-default-settings-linux#before-you-begin" target="_blank" rel="noopener">These</A> are directories used by ActiveGate on GNU/Linux.</P><P>Best regards</P> Sat, 09 Mar 2024 15:09:07 GMT https://community.dynatrace.com/t5/Open-Q-A/Error-dtuserag-has-no-access-to-var-log-dynatrace-gateway-when/m-p/239419#M31445 AntonPineiro 2024-03-09T15:09:07Z