topic Re: Error in support.dynatrace.com when attaching files in Open Q&A

Error in support.dynatrace.com when attaching files

DanielS — Fri, 19 Apr 2024 07:00:14 GMT

When I try to attach documents or images in the support section I see this:

Anyone having this error too?

Re: Error in support.dynatrace.com when attaching files

marina_pollehn — Fri, 19 Apr 2024 12:38:08 GMT

Yes, for me its not a network error but it sometimes says an error occurred. Usually it works if I upload the same file for a second or third time but it is slightly odd.

I have been encountering this issue for 2 weeks now.

Re: Error in support.dynatrace.com when attaching files

HannahM — Wed, 24 Apr 2024 07:53:37 GMT

Thanks for letting us know. Can you open a support ticket and record a HAR from when you attempt to attach files? You can then agree with the support engineer how to provide this file, likely ftp or email.
Apologies for the inconvenience.