topic Re: DSFM Metric 'Active Gate - Communication - Messages - Dropped' in Open Q&A

DSFM Metric 'Active Gate - Communication - Messages - Dropped'

sivart_89 — Sat, 11 May 2024 14:39:39 GMT

I noticed this with the 1.285 ActiveGate release. In looking at the dropped messages I'm seeing we have had several instances where we had a spike in dropped messages. Is anyone aware of what may be causing this? The description of this metric in dynatrace says "Shows how many messages were dropped by an ActiveGate. Indicates data loss!" so its a little concerning if we are possibly losing data.

Re: DSFM Metric 'Active Gate - Communication - Messages - Dropped'

Mohamed_Hamdy — Sun, 12 May 2024 11:36:47 GMT

Hi @sivart_89,

are you able to see any connectivity issues for these instances, If the issue persists and you cannot determine the cause, you may want to review the logs of the activegate. and share it with us if you can, Otherwise, you can open a support ticket and include the support archive to the ticket.

Best Regards,

Mohamed

Re: DSFM Metric 'Active Gate - Communication - Messages - Dropped'

sivart_89 — Mon, 13 May 2024 12:48:55 GMT

My team does not have access to the information to see if there are any connectivity issues. I will look into setting up an alert so that I can be notified of this then will submit a ticket to our networking team to look into this next time it occurs.

Thank you Mohamed.

Re: DSFM Metric 'Active Gate - Communication - Messages - Dropped'

Mohamed_Hamdy — Mon, 13 May 2024 17:25:27 GMT

Try to check the other metrics as well, also, you can proceed with opening support the ticket, don't forget to include the support archive