topic Re: Instrumentation of MS Dynamics CRM in Open Q&A

Instrumentation of MS Dynamics CRM

junda_oo — Mon, 27 Feb 2023 08:38:30 GMT

Hi, I'm looking at instrumentation of MS Dynamics CRM via Dynatrace (SaaS or Managed) but can't seem to find much details on it in terms of supportability. Has anyone tested that with Dynatrace so far and/or have any experience with it?

We do have MS Dynamics CRM instrumented with App Mon 6.5 and it worked well with some custom sensors. Not 100% sure how it will be like in Dynatrace since there's no custom sensor configuration options aside from custom service settings in Dynatrace.

Re: Dynatrace (SaaS or Managed) supportability for Microsoft Dynamics CRM

Yosi_Neuman — Sun, 24 Dec 2017 15:10:13 GMT

Hi guys,

Any update on that question ? or anyone know anything about monitoring CCA (Customer Care Accelerator for Microsoft Dynamics CRM) with dynatrace?

Yos @Gil G.

Re: Dynatrace (SaaS or Managed) supportability for Microsoft Dynamics CRM

thomas_henmar3 — Thu, 20 Sep 2018 08:58:27 GMT

Did you try with Dynatrace now that custom sensors are supported?

Can you provide us with a list of the configured sensors you did in AppMon?

/Thomas

Re: Dynatrace (SaaS or Managed) supportability for Microsoft Dynamics CRM

gilgi — Mon, 24 Sep 2018 12:02:13 GMT

@Thomas H. we have Dynamics CRM monitored with Dynatrace with no issues.

Re: Dynatrace (SaaS or Managed) supportability for Microsoft Dynamics CRM

grant_engelbrec — Tue, 06 Nov 2018 01:27:28 GMT

Hi Gil

Are you able to provide any custom work performed in order to get this working or was it a straight forward vanilla agent install and restart to get monitoring?

Also, which version of Dynamics AX are you using?

Thanks

Grant

Re: Dynatrace (SaaS or Managed) supportability for Microsoft Dynamics CRM

MattJR — Wed, 29 Mar 2023 00:19:44 GMT

Hi there, would you be able to elaborate on how you achieved Dynamics CRM being monitored by Dynatrace? What integration setup did you have to do to?

Re: Instrumentation of MS Dynamics CRM

ash2 — Wed, 29 May 2024 00:39:53 GMT

@gilgi , could you please provide the details on how we can integrate CRM Dynamics with Dynatrace?

Thanks

Re: Instrumentation of MS Dynamics CRM

SaiLakshmi — Thu, 07 Nov 2024 16:22:53 GMT

Hi, @ash2 Did you get anything on how we can integrate in Dynatrace?