topic Re: Error with OneAgent Instalation in Open Q&A

Error with OneAgent Instalation

LuisMi_Abra — Wed, 29 May 2024 07:27:49 GMT

Hello everyone,

Yesterday I was doing a new instalation on 15 servers RedHat and I have a problem on 3 of them, this kind of servers are load balancers and integrations servers, but the configuration about the others servers are the same.

I have this error and I try to open a case with support but is really slowly:

13:28:14 Storing SELinux policy sources in /opt/dynatrace/oneagent/agent.
13:28:17 Installing SELinux dynatrace_oneagent module, this may take a while...
13:28:26 Error: Failed to remove dynatrace_oneagent_Policy module.

Thanks everyone,

Exoluxer

Re: Error with OneAgent Instalation

Julius_Loman — Wed, 29 May 2024 07:22:10 GMT

Did you examine the installation log? Located in /var/log/dynatrace/oneagent/installer/ unless you changed the path using LOG_PATH.

Re: Error with OneAgent Instalation

LuisMi_Abra — Wed, 29 May 2024 07:34:38 GMT

Yes, I examine the installation log and I see this error

14:59:48 Error: Failed to remove dynatrace_oneagent_Policy module.

Thanks!

Re: Error with OneAgent Instalation

Malaik — Wed, 29 May 2024 07:55:49 GMT

Hi,

It will be easy and fast for you to open a chat discussion or support ticket.

Re: Error with OneAgent Instalation

Julius_Loman — Wed, 29 May 2024 08:18:11 GMT

The installer tries to remove the policy by running

semodule -vr "${policyName}"

Try to execute that manually, so:

semodule -vr "dynatrace_oneagent_Policy"

And check the output

Re: Error with OneAgent Instalation

LuisMi_Abra — Wed, 29 May 2024 12:23:03 GMT

Finally I solved this issue updating pcp_package.

Thanks!