topic Re: Is it possible to keep sending mail until Problem closed? in Open Q&A

Is it possible to keep sending mail until Problem closed?

tfukuda — Thu, 25 Jul 2024 07:07:54 GMT

Hi all,

I have a question about Problem notification.

Is it possible to keep sending mail until Problem closed?

Is it possible to set the transmission interval if possible?

Best Regards,

Tomoko Fukuda

Re: Is it possible to keep sending mail until Problem closed?

wolfgang_beer — Tue, 23 Oct 2018 14:23:09 GMT

No that's not possible. You only get updated if the problem increases in severity, e.g.: from slowdown to availability level.

In order to solve that use-case you could use our OpsGenie, VictorOps, PagerDuty integration as those incident management systems offer a repeated notification over time.

Best regards,

Wolfgang

Re: Is it possible to keep sending mail until Problem closed?

mat_cat_adn — Tue, 23 Oct 2018 14:28:18 GMT

Hello,

Maybe with a custom alert, you can configure a time of problem during a sliding timeframe :

https://www.dynatrace.com/support/help/monitor/pr...

Regards,

Mathieu

Re: Is it possible to keep sending mail until Problem closed?

Ashok_Selvaraj — Wed, 24 Jul 2024 10:54:51 GMT

Hi,

Any suggestion/workaround without multiple alerting profile to trigger an notification everyday for open incident till it is resolved.