Issues with Service Data After Migration from Java 6 to Java 8 – Dashboard Not Showing Data Data

ele3030 — Wed, 28 Aug 2024 12:04:15 GMT

Hi there.

I need some help. After migrating a service from an older Java version to Java 8, our dashboard stopped showing funnel data correctly.

What Happened:

The old service instance (/exampleService) isn’t receiving data anymore and shows an alert.
The new service instances are working, but the dashboard isn’t displaying the data as expected.

Re: Issues with Service Data After Migration from Java 6 to Java 8 – Dashboard Not Showing Data Data

JoseRomero — Wed, 28 Aug 2024 16:35:55 GMT

Hi @ele3030

It's likely that a new service was created, so please consider the following recommendations:

Dashboard Update: Your dashboard might still reference the old service. You should update it to reflect the new service.
Key Requests: If your dashboard was using data from key requests, you'll need to mark them again for the new service and update your dashboard accordingly.
Request Attributes: If you were using request attributes, they might be pointing directly to the old service. You'll need to recreate the request attribute for the new service. I recommend defining clear filtering rules by name or another field so that if you update in the future, this issue won't happen again.
Calculated Metrics: If you have calculated metrics that rely on request attributes, make sure to complete the previous step as well.
Funnel Validation: For frontend applications, validate in your USQL query that it points to the correct application and uses the correct user action names. Make sure they haven't changed.

To provide more specific assistance, could you share a screenshot of your dashboard (please obscure any sensitive data) comparing the "before" and "after" states?

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Issues with Service Data After Migration from Java 6 to Java 8 – Dashboard Not Showing Data Data

Re: Issues with Service Data After Migration from Java 6 to Java 8 – Dashboard Not Showing Data Data