topic Re: SaaS Chat with support button missing in Open Q&A

SaaS Chat with support button missing

marina_pollehn — Wed, 04 Sep 2024 05:53:01 GMT

In our SaaS environment (new user interface), the chat functionality is missing. In Dynatrace Managed, there was the option to activate/deactivate it in the Management Console. How can we get the chat button back in SaaS? Is it possible to activate/deactivate it in SaaS?

Re: SaaS Chat with support button missing

jaroslaw_orlows — Tue, 03 Sep 2024 15:21:12 GMT

Hello! In the new interface, the live chat is available in the Support resources.

Select Support in the lower-left corner to display links to support resources

Ref: https://docs.dynatrace.com/docs/shortlink/navigation#access-to-support-resources

Re: SaaS Chat with support button missing

marina_pollehn — Tue, 03 Sep 2024 15:23:58 GMT

I assume it should be in this list...does it need to be activated?

Re: SaaS Chat with support button missing

erh_inetum — Wed, 04 Sep 2024 05:19:34 GMT

Hi @marina_pollehn ,

You have to open a support case to have it activated.

In our case, it was the way we solved it.

Hope it helps.

Regards,

Elena.