Environment ActiveGate installation failing with "collector.state not found"

dyn98007 — Tue, 24 Sep 2024 13:48:43 GMT

Hello:

This is in the context of Installing an Environment ActiveGate on Linux .

The goal is to monitor remote technologies with extensions.

The Activegate installation fails with the message - "/var/log/dynatrace/gateway/collector.state not found".

The Host is behind a proxy, and the relevant endpoints have been Allowlisted.

Excerpt from the Installer log (dynatracegateway-install_20240909-221909.log) captured below

-----------------

2024-09-09 22:21:15 UTC PROPERTY_LINE IS <force_update = true>
2024-09-09 22:21:15 UTC Adding to an existing section...
2024-09-09 22:21:15 UTC One-time module downloading has been activated
2024-09-09 22:21:15 UTC Fresh installation of Dynatrace ActiveGate. Removing old configuration files of installed capabilities.
2024-09-09 22:21:16 UTC Successfully executed: systemctl daemon-reload
2024-09-09 22:21:16 UTC Starting Dynatrace Gateway...
2024-09-09 22:21:17 UTC Successfully executed: systemctl start dynatracegateway
2024-09-09 22:23:20 UTC /var/log/dynatrace/gateway/collector.state not found
2024-09-09 22:23:20 UTC Timeout waiting for connection to server https://xyz:443/communication,,https://ag.xyz:9999/communication
2024-09-09 22:23:20 UTC Starting Dynatrace ActiveGate AutoUpdater...
2024-09-09 22:23:20 UTC Successfully executed: systemctl start dynatraceautoupdater
2024-09-09 22:23:20 UTC Checking if Dynatrace ActiveGate AutoUpdater is running ...
2024-09-09 22:23:20 UTC Dynatrace ActiveGate AutoUpdater is running.
2024-09-09 22:23:20 UTC Cleaning autobackup...
2024-09-09 22:23:20 UTC Stopping Dynatrace Gateway...
2024-09-09 22:23:20 UTC Successfully executed: systemctl stop dynatracegateway
2024-09-09 22:23:20 UTC One-time module downloading has been deactivated
2024-09-09 22:23:20 UTC Reading property (/var/lib/dynatrace/gateway/config/custom.properties:[autoupdate]:autoupdate_signature_check)
2024-09-09 22:23:20 UTC Reading property [autoupdate]:autoupdate_signature_check=<>
2024-09-09 22:23:20 UTC Reading property (/var/lib/dynatrace/gateway/config/config.properties:[autoupdate]:autoupdate_signature_check)
2024-09-09 22:23:20 UTC Reading property [autoupdate]:autoupdate_signature_check=<true>
2024-09-09 22:23:20 UTC There are no AG capabilities to install.
2024-09-09 22:23:20 UTC Removing installation packages:
2024-09-09 22:23:20 UTC The following problem(s) encountered:
2024-09-09 22:23:20 UTC ERROR: Failed to connect to server to download additional capabilities.
2024-09-09 22:23:20 UTC
2024-09-09 22:23:20 UTC Successfully executed: systemctl stop dynatracegateway
2024-09-09 22:23:21 UTC Successfully executed: systemctl stop dynatraceautoupdater
2024-09-09 22:23:22 UTC Successfully executed: systemctl disable dynatracegateway
2024-09-09 22:23:24 UTC Successfully executed: systemctl disable dynatraceautoupdater
2024-09-09 22:23:25 UTC Successfully executed: systemctl daemon-reload
2024-09-09 22:23:25 UTC To re-try the installation, first uninstall Dynatrace ActiveGate as user 'root', using command '/opt/dynatrace/gateway/uninstall.sh', then repeat the installation.
2024-09-09 22:23:25 UTC Installation failed.

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Re: Environment Activegate installation failing with "collector.state not found"

Peter_Youssef — Mon, 16 Sep 2024 20:18:49 GMT

check the communications are properly established between the activegate and the cluster nodes.
admin permissions are granted for the user to run the installer.
check if there is proxy configured: https://docs.dynatrace.com/docs/shortlink/sgw-proxy-authentication

Re: Environment Activegate installation failing with "collector.state not found"

dyn98007 — Mon, 16 Sep 2024 22:52:57 GMT

The issue has been resolved

topic Re: Environment Activegate installation failing with "collector.state not found" in Open Q&A

Environment ActiveGate installation failing with "collector.state not found"

Re: Environment Activegate installation failing with "collector.state not found"

Re: Environment Activegate installation failing with "collector.state not found"