topic ActiveGate Connection Timeouts to SaaS Cluster in Open Q&A

ActiveGate Connection Timeouts to SaaS Cluster

sivart_89 — Wed, 18 Sep 2024 18:39:20 GMT

I'm seeing the below in our log file communication.0.0.log for a few of our ActiveGates. I believe this lines up with the fact that I'm also seeing connection timeouts to the dynatrace cluster, logged in dynatracegateway.0.0.log. Anyone know how we can troubleshoot this further? As you can see in the screenshot, it is intermittent, the connection is successful most times.

Re: ActiveGate Connection Timeouts to SaaS Cluster

p_devulapalli — Wed, 18 Sep 2024 22:05:07 GMT

Try changing the connection timeout and see if that makes any difference

DYNATRACE_ACTIVEGATE_SERVER_CONNECTION_TIMEOUT=<seconds>

https://docs.dynatrace.com/docs/shortlink/activegate-custom-installation-linux#connection-timeout

Re: ActiveGate Connection Timeouts to SaaS Cluster

Peter_Youssef — Fri, 20 Sep 2024 05:40:07 GMT

Hi @sivart_89, you can verify the below concerns if these are configured in place to avoid future errors exposure:

Thanks