topic Re: Windows OS Service Event showing Host ID in Open Q&A

Windows OS Service Event showing Host ID

sivart_89 — Fri, 13 Sep 2024 06:18:20 GMT

When a problem gets created for an OS service stopping it shows the actual server name, not the ID. However, the event that gets created for this contains the host ID, not the actual name. Is this expected? This results in our ServiceNow tickets showing the exact information you see in the problem card except that we get the host ID which is useless for 99% of our users.

Re: Windows OS Service Event showing Host ID

AntonPineiro — Fri, 13 Sep 2024 09:59:43 GMT

Hi,

Have you try to add properties to OS service configuration? I can see some placeholders, maybe this will work:

If not, you can explore other placeholders, those properties should appears in event.

Best regards

Re: Windows OS Service Event showing Host ID

malireddyr — Fri, 13 Sep 2024 10:11:03 GMT

Hi ,

You can update below property in Settings >> Monitoring >> OS Services Monitoring

and you customize your Problem card event tile as well:

dt.event.title: {host.name}--Service--{dt.osservice.display_name} is in undesirable {dt.osservice.status} state

Re: Windows OS Service Event showing Host ID

sivart_89 — Tue, 24 Sep 2024 13:07:35 GMT

I guess I could try adding that but my thing is why should I have to? Why can't an event just by itself contain all of the relevant information? Why pass in the host ID which ends up showing in the ticket, that ID is useless in this situation. Do I care about the host ID of the impacted host? No.

We also just had a situation where for whatever reason we didn't have the hostname tag populated on a windows host, or at least that value was not passed into the event that got created for the service stopping. Because of that the automation we have in place failed because today a basic event for os services does not have the actual server name of the impacted host, so we have to grab that value from the auto tag rule we have in place.

I suppose because of this situation that occurred I will be be looking more into this property but I again go back to the why. Yes its great there is that capability but it just seems to be unnecessary overhead, having the server name in the event should have been in place from day 1.

Re: Windows OS Service Event showing Host ID

AntonPineiro — Tue, 24 Sep 2024 13:28:30 GMT

Hi,

I understand you but this is only way I see it today.

I think that is already in roadmap, but you can always raise a product idea.

Best regards

Re: Windows OS Service Event showing Host ID

GilesDay — Mon, 13 Jan 2025 13:51:11 GMT

Can the impacted column of the problems view be changed to show the hostname that the service runs on, not the service name?