topic Re: OS service monitoring examples, best paratices in Open Q&A

Examples of OS service monitoring best practices

Mizső — Wed, 03 Apr 2024 10:26:45 GMT

Hi Folks,

Do you have any good examples for Linux and Windows OS service monitoring?

I use only the default embedded Linux and Windows rules for failed autosart processes.

Do you have any usecases which can be useful for others?

Thanks in advance for your help.

Best regards,

Mizső

Re: OS service monitoring examples, best paratices

Mohamed_Hamdy — Thu, 28 Mar 2024 18:13:34 GMT

Hi @Mizső,

I have multiple use cases for OS service monitoring, especially for Windows OS, and one of the important use cases is related to the MSSQL service monitoring on multiple servers, which in my case should be up and running all the time.

so I have configured it for the MSSQL services with the alerting condition if the service status is not in a running state same as the following screenshot

also, I have added all configured OS services in a dashboard using the below query in Data Explorer with Honeycomb and enabled show labels to get the availability percentage, hostname, and service name.

Note: you can change the status based on the configured status in your case

(builtin:osservice.availability:filter(prefix("dt.entity.os:service",CUSTOM_DEVICE-)):filter(or(eq("dt.osservice.status",running),eq("dt.osservice.status",active))):sum:auto:sort(value(sum,descending)):splitBy("dt.entity.host","dt.entity.os:service")/builtin:osservice.availability:filter(prefix("dt.entity.os:service",CUSTOM_DEVICE-)):sum:auto:sort(value(sum, descending)):splitBy("dt.entity.host","dt.entity.os:service")*100):setUnit(Percent):splitBy("dt.entity.host","dt.entity.os:service"):sort(value(auto,ascending)):limit(100)

Best regards,

Mohamed

Re: OS service monitoring examples, best paratices

Mizső — Thu, 28 Mar 2024 22:24:16 GMT

Hi @Mohamed_Hamdy,

Thanks very much for sharing it!!!

Best regards,

Mizső

Re: OS service monitoring examples, best paratices

sujit_k_singh — Fri, 29 Mar 2024 00:43:07 GMT

@Mohamed_Hamdy Thanks for providing this use case as well as query.

Re: OS service monitoring examples, best practices

Yosi_Neuman — Sat, 30 Mar 2024 09:33:26 GMT

Hi @Mizső ,

In out use case, customer asked to monitor all Windows OS services that are marked to be in running mode and are not running on server that is using OA in infrastructure mode.

HTH

Yos

Re: OS service monitoring examples, best practices

sia_h — Sun, 31 Mar 2024 15:55:39 GMT

Hi,

Within some of my clients, we monitor essential services like backup software, antivirus software, and endpoint security software. Moreover, for Windows Servers we monitor services like SQL Server, IIS, and Windows Defender.

Display Name	Service Name
SQL Server	MSSQLSERVER
Windows Defender	WinDefend
IIS (Internet Information Services)	W3SVC

Sia

Re: OS service monitoring examples, best paratices

sundarv1 — Mon, 30 Sep 2024 14:39:30 GMT

Hi Mohamed

How do we configure OS Service Monitoring alerts goes to specific workgroup. for all MSSQL OS Service monitoring to be sent to different assignment group.

Re: OS service monitoring examples, best paratices

Mohamed_Hamdy — Tue, 01 Oct 2024 06:37:21 GMT

Hi @sundarv1 ,

You have a couple of options to consider. First, you can enable the alert option under OS services monitoring and specify the criteria and message. By default, this will generate a problem under availability. You can create an alerting profile and set up problem notifications for a specific group.

The second option is to create a metric event for more customization, followed by an alerting profile and problem notification.

Let me know if you need further assistance!

Re: OS service monitoring examples, best paratices

sundarv1 — Tue, 01 Oct 2024 07:24:02 GMT

Mohammed - How do we create Metric event for Specific OS Service?.

Re: OS service monitoring examples, best paratices

Mohamed_Hamdy — Tue, 01 Oct 2024 07:30:18 GMT

you can use Data Explorer then click on ... and add a metric event, same as the screenshot below, i have used the below query as a sample in the global demo environment, of course, you can use different one

(builtin:osservice.availability:filter(and(or(eq("dt.osservice.name","apl-easytravel")))):filter(or(eq("dt.osservice.status",running),eq("dt.osservice.status",active))):sum:auto:sort(value(sum,descending)):splitBy("dt.entity.host","dt.entity.os:service")/builtin:osservice.availability:filter(and(or(eq("dt.osservice.name","apl-easytravel")))):sum:auto:sort(value(sum, descending)):splitBy("dt.entity.host","dt.entity.os:service")*100):setUnit(Percent):splitBy("dt.entity.host","dt.entity.os:service"):sort(value(auto,ascending)):limit(100)

Re: OS service monitoring examples, best paratices

sundarv1 — Wed, 30 Oct 2024 08:19:54 GMT

Hi Mohammed

if we create metric event, how to do exclude the OS services which we don't want to monitor. Please suggest.

Re: OS service monitoring examples, best paratices

Mohamed_Hamdy — Wed, 30 Oct 2024 08:44:25 GMT

Hi @sundarv1 , If I understand your question correctly, as long as you’ve created this metric using the metric selector for the OS services you need to cover, you don't need to worry about the other OS services.

if you are asking to switch of the os service monitor or enable/disable monitor or alert for the OS services you can do that directly from the os service monitoring settings as per the below screenshot

Re: OS service monitoring examples, best paratices

sundarv1 — Wed, 30 Oct 2024 08:48:42 GMT

Hi Mohammed

we need to create this metric selector, before that i want to check how do avoid other services which we don't monitor. we have 50 services running in the server and we want to not be alert permanently if few services are not running

Re: OS service monitoring examples, best paratices

Mohamed_Hamdy — Wed, 30 Oct 2024 13:02:38 GMT

Hi @sundarv1 , just to get a clear understanding, you currently have 50 OS services configured for monitoring with Dynatrace. I assume you are using a single OS service monitor for all these services; is that correct?

based on how it was configured, You can check this under Settings → Monitoring → OS Services Monitoring. or you can check under the host directly if it was configured under the host settings

If you don’t need to monitor some of the other OS services, consider reconfiguring or creating a separate OS service monitor for those that require coverage only

Re: OS service monitoring examples, best paratices

sundarv1 — Wed, 30 Oct 2024 13:17:57 GMT

currently we have done in the above way. only challenge if we do with this way, all the alerts are going to default profile and coming as availability event.

we want to configure this metric event so this can be as resource event.