https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260740#M34452 <P>if you're asking about the capturing request attribute from the payload, I had past experience about it and it's not doable, the only way is to capture from the request headers or the response headers.</P><P>if this is a different point please mention more details.</P><P>Thanks,<BR />Mostafa Hussein.</P> Sun, 27 Oct 2024 02:53:47 GMT MostafaHussein 2024-10-27T02:53:47Z https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260739#M34451 <UL><LI><P class=""><STRONG>What procedure should be followed when the information within the payload of the request is encrypted? How could this information be obtained? Is it necessary to request the encryption certificate? Is it required to capture the messages that travel in that request?</STRONG></P></LI></UL> Sat, 26 Oct 2024 17:59:30 GMT https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260739#M34451 carlos_carreno 2024-10-26T17:59:30Z https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260740#M34452 <P>if you're asking about the capturing request attribute from the payload, I had past experience about it and it's not doable, the only way is to capture from the request headers or the response headers.</P><P>if this is a different point please mention more details.</P><P>Thanks,<BR />Mostafa Hussein.</P> Sun, 27 Oct 2024 02:53:47 GMT https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260740#M34452 MostafaHussein 2024-10-27T02:53:47Z https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260840#M34471 <P><STRONG>When a capture is made through Bizevent, the information in the request was captured, but now that information is arriving encrypted. For example: Name: Carlos, Age: 45. The help needed is how to obtain this information again.</STRONG></P><P>&nbsp;</P><P><STRONG>My theory is that I would need to talk to the application provider and see if I can access the information again through a certificate or key. The question here is whether this is the right approach or what path to take for the solution to regain visibility of this information, and if it involves a certificate, how is the configuration done in Dynatrace?</STRONG></P> Mon, 28 Oct 2024 13:09:32 GMT https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260840#M34471 carlos_carreno 2024-10-28T13:09:32Z https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260886#M34476 <P>i think the workaround is to be captured from the server-side level to capture these values from method parameters or returned values from specific method, in some-case we'd the same situation that data is encrypted also within the code level but there was a global method within the code was responsible of logging parameters, inputs, outputs and processing events, so we focused on this method and got reported log lines then we made text processing for extracting the desired values that we're not able to capture from the client-side &amp; server-side.</P><P>I hope this be helpful.</P><P>Mostafa Hussein.</P> Mon, 28 Oct 2024 21:37:33 GMT https://community.dynatrace.com/t5/Open-Q-A/When-is-the-information-in-the-request-payload-encrypted/m-p/260886#M34476 MostafaHussein 2024-10-28T21:37:33Z