topic Re: Unbale to OneAgent on window server in Open Q&A

Unbale to OneAgent on window server

Prithvi_Mandal — Tue, 26 Nov 2024 12:18:50 GMT

Dear Team,

I am trying to install oneagent on window server but during the installation of oneagent it gets freeze.

Please find attached screenshot, can anyone have some idea on this.

Re: Unbale to OneAgent on window server

Peter_Youssef — Tue, 26 Nov 2024 12:25:51 GMT

Hi @Prithvi_Mandal

You can end the task through alt + Ctrl + delete
delete the installation files
reboot the server
re-install the package again

Kindly check the allocated resources on the highlighted server

https://docs.dynatrace.com/docs/ingest-from/dynatrace-oneagent/installation-and-operation/windows/installation/disk-space-requirements-for-oneagent-installation-and-update-on-windows

If the resources aren't compatible, kindly ask for increasing the allocated resources.

Hoping it helps

BR,

Peter

Re: Unbale to OneAgent on window server

VibhashMishra — Tue, 26 Nov 2024 12:40:24 GMT

Hi @Prithvi_Mandal ,

Uninstall WinPcap driver to allow Npcap installation

If you have the WinPcap driver installed, we recommend that you remove it prior to OneAgent installation and let the OneAgent installer install the appropriate packet capture driver as packaged with the OneAgent installer: Npcap is the recommended packet capture driver for OneAgent.

Npcap is the successor to WinPcap and is best suited for Dynatrace network analysis. The Npcap driver provided with the OneAgent installer is packaged in such a way that its DLL library files are seamlessly integrated with Dynatrace software, enabling unattended updates.

And then proceed as suggested by @Peter_Youssef

Re: Unbale to OneAgent on window server

Peter_Youssef — Tue, 26 Nov 2024 13:03:43 GMT

Hello @VibhashMishra

Thanks for highlighting the uninstallation step .