topic Full stack monitored application / host does not show outgoing connection to my ldap. in Open Q&A

Full stack monitored application / host does not show outgoing connection to my ldap.

gilles_tabary — Mon, 16 Dec 2024 16:19:35 GMT

Hello.

I have an application running on Linux VM host, happily full-stack monitored, technology looks supported. Though I don't see in Dynatrace the outgoing connections either from app nor from VM host it is running on, to my ldap service.

I suppose I should see them kind of at code level or at requests level ? Or am I mistaken because say it is ldap:// protocol as opposed to http[s]:// protocol ?

Any trick known ?

Regards.

Re: Full stack monitored application / host does not show outgoing connection to my ldap.

Peter_Youssef — Wed, 04 Dec 2024 06:13:11 GMT

Hello @gilles_tabary

Regarding the highlighted concern:

As long as the servers are monitored in full-stack monitoring mode, you will be able to get insights regarding the infra and code-levels as well.
You well be able to view the calls to the LDAP Services under requests to un monitored hosts, in case the LDAP Servers are not monitored in Dynatrace.
If the LDAP Servers are monitored using DT Oneagent you will get full visibility into LDAP Services.
You can see the full service calls through the service Flow on the services level, on the host level you can inspect the process group connections as well.
https://docs.dynatrace.com/docs/observe/applications-and-microservices/services/analysis/service-flow

Regarding LDAP monitoring you have option through the Hub:

Hoping it helps.

BR,

Peter.

Re: Full stack monitored application / host does not show outgoing connection to my ldap.

gilles_tabary — Wed, 04 Dec 2024 15:20:01 GMT

Hi. Thanks. You perfectly got the question 🙂👍

Mystery:
I don't see the Service Flow as documented @ https://docs.dynatrace.com/docs/observe/applications-and-microservices/services/analysis/service-flow
I don't see host outgoing connections to my LDAP.
I don't see PG / PGI outgoing Process connections to my LDAP.
I went to inspect PG services > requests > outgoing > trace > service flow : nothing visible.

The ticket I opened with the support is not helping for now. For now I am baffled.

Re: Full stack monitored application / host does not show outgoing connection to my ldap.

RohitBisht — Thu, 05 Dec 2024 01:28:44 GMT

Have you checked if the processes are fully monitored in your case. For example in the screenshot below, some processes need a restart[yellow icon] and some of them have other issues[one with "i" icon]

Re: Full stack monitored application / host does not show outgoing connection to my ldap.

gilles_tabary — Thu, 05 Dec 2024 10:08:38 GMT

Thanks for feed back / idea.

That's the crux of my issue : my host is reported full-stack. We rebooted host. My PG is reported as instrumented fine (no warning icon, no info icon). AFAIU the technology of my PG is known and supported by OneAgent full-stack / injection function.

Maybe I am missing something more conceptual, which would explain I cannot see these connections.

Re: Full stack monitored application / host does not show outgoing connection to my ldap.

Peter_Youssef — Fri, 06 Dec 2024 13:46:28 GMT

Hi @gilles_tabary

Kindly ensure:

The Process group deep monitoring is enabled on the target process groups.
The process groups technologies are supported or not to avoid long-time troubleshooting the issue.
The oneagent features regarding these technologies are enabled properly && required service restart is conducted correctly.
The Platform and monitoring components "Cluster nodes, Oneagents, ActiveGates" are up to date.

Ensure no blocking for the Dynatrace headers from the Firewall or network sides: https://docs.dynatrace.com/docs/observe/digital-experience/web-applications/initial-setup/firewall-constraints-for-rum.

Hoping it helps.

BR,

Peter

Re: Full stack monitored application / host does not show outgoing connection to my ldap.

gilles_tabary — Mon, 16 Dec 2024 16:08:53 GMT

Hi.
It turns out ldap:// connection protocol is not yet monitored by Dynatrace (information obtained from support).
There is an RFE Request to add capabilities to monitor LDAP protocol.
Regards.