Connection Issues and Errors Code 0 with Dynatrace

TahirJanwari — Mon, 09 Dec 2024 09:56:05 GMT

Hello Community,

We are encountering the following problems with the Dynatrace platform:

Unstable Connection Alert:
Despite having a stable internet connection, we frequently see the message "Your connection is unstable."
Recurring Errors (Error Code: 0):
The message "We have hit an error" with Error Code: 0 appears often, interrupting our ability to use the platform effectively.

Does anyone have insights into why these issues, particularly Error Code 0, are occurring?

Re: Connection Issues and Errors Code 0 with Dynatrace

Peter_Youssef — Tue, 17 Dec 2024 13:47:09 GMT

Regarding the highlighted concerns:

Ensure the accurate sizing for the cluster nodes to afford unexpected loads and extended monitoring requirements:

If the current situation is related to cloud deployments please verify the actual setup against the suggested or proposed Dynatrace recommendations:

If the previously mentioned are properly addressed PFA factors for validation:

DNS Resolution Problems: Regardless having a stable internet connection, there could be intermittent DNS issues causing the platform to report an "Unstable Connection."
Firewall/Proxy Interference: Inaccurate configurations are blocking or slowing the connection between your device and Dynatrace servers. This could lead to instability and cause intermittent connection drops.
Network Latency: High latency, even with a stable internet connection, might be affecting communication with the Dynatrace servers, leading to connection instability warnings.
Ensure the attached ports are allowed between the cluster nodes: https://docs.dynatrace.com/managed/managed-cluster/installation/which-network-ports-does-dynatrace-server-use
Network Configuration: Incorrect network configurations such as VPN, DNS, or subnet issues could cause intermittent connectivity issues or communication problems with the Dynatrace servers.
Devices resources that are used to access Dynatrace aren't sufficient.

On Dynatrace side:

Ensure the Solution components are up-to-date.
There is no issue with Dynatrace cluster nodes and mission control at least.
Ensure the communications between OAs && AGs and AGs && Cluster nodes are stable either directly or through proxies or Load balancers
https://docs.dynatrace.com/docs/ingest-from/dynatrace-activegate/configuration/configure-activegate#com-compuware-apm-webserver
Ensure the platform isn't overloaded due to direct monitoring traffic that hit the cluster directly so ensure the Network zones are configured accurately to ensure the seamless traffic reachability to Dynatrace cluster without affecting platform performance or stability.
As per the previous point ensure each Network Zone contains at least "2" AGs or "4" depending on the actual or excessive monitoring signals that go through it to the Cluster nodes.

Customize Managed setup:

A key factor to consider:

Checking error and warning messages in each cluster node log files, it should point directly to the actual error causing the highlighted errors.

Hoping it adds value.

KR,

Peter