topic Re: removal of active gate in Open Q&A

removal of active gate

Adi_10 — Wed, 08 Jan 2025 13:31:21 GMT

Hi Team, Need your help again 🙂

Question 1.

I have 2 servers where firewall ports are opened (9999) i have installed OneAgent on both server with setting up the network zone and set server active command.

Now issue is that if i am installing OneAgent with set server AG command then i am not getting data on Dynatrace.

If set server is not used, I am getting the data on Dynatrace as network zone have their own active gate.

Question 2.

I have installed one agent on 100+ servers with set server AG command and selected network zone setup,

But i want to remove the active gate as data is not coming on Dynatrace, only keep Network zone which have AG setup already.

I tried removing using below commands but getting error, how I can fix this?

oneagentctl.exe --set-server=""

oneagentctl.exe --set-server=Default

Re: removal of active gate

Adi_10 — Wed, 08 Jan 2025 15:00:22 GMT

@Peter_Youssef Need your Help 🙂

Re: removal of active gate

Peter_Youssef — Sat, 11 Jan 2025 22:12:40 GMT

Hi @Adi_10

Hoping my message finds you well.

Regarding the removal of the OneAgents configurations, PFA references for step by step guidance:

According to the Server OS you will proceed with either of the attached docs.

Practically, you should:

Stop the OA Service on the target hosts.
Run the commands.
Restart the OA service again.

https://docs.dynatrace.com/docs/shortlink/stop-restart-oneagent-windows

https://docs.dynatrace.com/docs/shortlink/stop-restart-oneagent-linux

Also, through the UI directly you can proceed with the required changes through remote configuration management:

https://docs.dynatrace.com/docs/shortlink/remote-configuration

BR,

Peter.