https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-problems-into-ServiceNow-as-incident-state-not/m-p/271010#M35824 <P>configured ServiceNow with Dynatrace for problem generation into ServiceNow but whatever the problem is closed in Dynatrace it is opening new problem in ServiceNow as the open one already exist for same id. The incident that is created into SNOW needs to update it's state as closed but the incident state is not updating - it needs to update when it is closed&nbsp;</P> Wed, 26 Feb 2025 05:53:37 GMT gauravpayghan__ 2025-02-26T05:53:37Z https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-problems-into-ServiceNow-as-incident-state-not/m-p/271010#M35824 <P>configured ServiceNow with Dynatrace for problem generation into ServiceNow but whatever the problem is closed in Dynatrace it is opening new problem in ServiceNow as the open one already exist for same id. The incident that is created into SNOW needs to update it's state as closed but the incident state is not updating - it needs to update when it is closed&nbsp;</P> Wed, 26 Feb 2025 05:53:37 GMT https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-problems-into-ServiceNow-as-incident-state-not/m-p/271010#M35824 gauravpayghan__ 2025-02-26T05:53:37Z https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-problems-into-ServiceNow-as-incident-state-not/m-p/271041#M35829 <P>Did you try the new Service Now for workflows approach?<BR /><A href="https://docs.dynatrace.com/docs/analyze-explore-automate/workflows/actions/service-now" target="_blank">https://docs.dynatrace.com/docs/analyze-explore-automate/workflows/actions/service-now</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 26 Feb 2025 10:56:21 GMT https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-problems-into-ServiceNow-as-incident-state-not/m-p/271041#M35829 PacoPorro 2025-02-26T10:56:21Z