User Post Question - Global Service Detection Rule

DwayneWhite — Mon, 17 Mar 2025 09:58:11 GMT

@D_Miller , a while back you had a post Excluding a Process Group from a Global Customer Service Detection rule - Dynatrace Community, I was wondering if you could share your Global Service Detection Rule, I am interested in what it is and does.

Thanks

Re: User Post Question - Global Service Detection Rule

D_Miller — Mon, 24 Mar 2025 13:46:33 GMT

Hello,

I've used it on occasions to provide a starting/entry point for the OneAgent. This is only required where there are no known starting points Out-The-Box for the Agent for that Technology. It then allows Distributed Traces to be created and in turn a Service to be created. It's set by providing a the details of a Class and it's Method so it's going deep into the Application Code.

Doing this needs to be carefully tested so that:

1. You are getting sensible/meaningful Traces. You're not going to be accidently creating thousands of Traces where you want a single trace.

2. It doesn't cause a massive overhead on the application process.

When creating a Custom Service it is applied it can be set against the whole Tenant or against a set of Process Groups. Hopefully this explains it a bit.

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User Post Question - Global Service Detection Rule

Re: User Post Question - Global Service Detection Rule