topic Re: oneagent version 1.311.72.20250423-112851 causing production troubles in Open Q&A

OneAgent version 1.311.72.20250423-112851 causing production troubles

jaoued_zahraoui — Tue, 23 Dec 2025 16:23:29 GMT

our production application has issues with some functionalities.

after investigation, figured out it was related to oneagent.

relevant logs:
[29.04.2025 08:06.59.288] [ERROR] /opt/dynatrace/oneagent/agent/bin/1.311.72.20250423-112851/any/nodejs/nodejsagent.js:12700
[29.04.2025 08:06.59.292] [ERROR] e.runFunctionInContext(J, k.origFn, this, ...I).then(x, z);
[29.04.2025 08:06.59.292] [ERROR] ^
[29.04.2025 08:06.59.294] [ERROR] TypeError: Cannot read properties of undefined (reading 'then')
[29.04.2025 08:06.59.294] [ERROR] at <anonymous>
[29.04.2025 08:06.59.294] [ERROR] at AsyncLocalStorage.run (node:async_hooks:330:14)
[29.04.2025 08:06.59.294] [ERROR] at processTicksAndRejections (node:internal/process/task_queues:96:5)

Had to downgrade to previous stable version, to restore the service.

want to be sure this bug is known and handled and this version is not being automatically installed when the new release comes out.

thank you.

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

Theodore_x86 — Tue, 06 May 2025 14:37:38 GMT

Hello. Can you please describe the symptom of the issue? What was the impact? Was the application able to start up properly?

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

jaoued_zahraoui — Tue, 06 May 2025 14:47:21 GMT

yes the application start, but some feature that allowing to uploads files was creating this issue.

the error indicates that the Dynatrace Node.js agent is trying to call .then() on something that's undefined.

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

Theodore_x86 — Tue, 06 May 2025 14:55:11 GMT

Understood.

Suppose you have already opened a support ticket. If this is a bug, then Support must be engaged.

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

jaoued_zahraoui — Tue, 06 May 2025 14:58:28 GMT

ticket is this one: https://one.dynatrace.com/hc/en-us/requests/476502

can you please indicate if the RFE is accepted, planned, already implemented, not planned, etc.

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

HannahM — Mon, 12 May 2025 09:34:28 GMT

This looks like an issue fixed in OneAgent 313, OA-46324. It's due to be released soon, we're just waiting for Production Go.

EDIT: OneAgent 313 is being released to SaaS tenants on 12th May.

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

jaoued_zahraoui — Tue, 06 May 2025 15:12:23 GMT

thank you very much.

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

sathi — Thu, 08 May 2025 17:23:51 GMT

we are also seeing the same issue .. is there a workaround until the fix is released

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

HannahM — Fri, 09 May 2025 08:48:07 GMT

The only workaround currently is to roll back the OneAgent Image to 1.309.73.20250423-112845

1. Uninstall the Operator, see steps here: https://docs.dynatrace.com/docs/shortlink/guides-k8s-update-uninstall-operator

2. Retrieve the OneAgent Version or set the OneAgent Version in your tenant to image: "dynatrace/dynatrace-oneagent:1.309.73.20250423-112845"

There are a few ways to find or set the available OneAgent versions:

Method 1: Dynatrace UI (Recommended )
1. Log in to your Dynatrace environment (SaaS or Managed).
2. Navigate to Settings> Updates > OneAgent.
  You can define the current version latest OneAgent Versions to be used, which is 1.309.
Method 2: Dynatrace API (Good for Automation)
You can use the Dynatrace API to query available OneAgent versions. The specific endpoint may vary slightly depending on your Dynatrace version and API generation used, but a common one (using API v1) is:
- Endpoint:/api/v1/deployment/installer/agent/versions/{os-type}/{installer-type}
- Example (Linux PaaS installer):GET {your-environment-id}.live.dynatrace.com/api/v1/deployment/installer/agent/versions/unix/paas (Replace {your-environment-id} with your actual environment ID).
- You'll need an API token with the "Read settings" (settings.read) permission.
- The response will list available versions, often including the full version string you need.
  Documentation: https://docs.dynatrace.com/docs/discover-dynatrace/references/dynatrace-api/environment-api/deployment/oneagent/get-available-versions
Alternatively, check the newer Settings API (/api/v2/settings/objects) for schemas related to OneAgent updates if the above endpoint is deprecated in your version.

3. Redeploy the Operator to pull in the latest OneAgent versions defined in Global Settings.

Go to Updates > OneAgent, you can hardcode the specific version see below:

3.1 Hardcode the Specific OneAgent Version in dynakube.yaml
The dynakube.yaml file defines the Custom Resource for the Dynatrace Operator. You specify the OneAgent version within the spec.oneAgent section, under the specific deployment mode you are using (e.g., classicFullStack, cloudNativeFullStack).
Here are examples for common deployment modes:

Example for classicFullStack:

apiVersion: dynatrace.com/v1beta1
kind: DynaKube
metadata:
  name: dynakube # Your DynaKube instance name
  namespace: dynatrace # Your Dynatrace namespace
spec:
  apiUrl: https://your-environment-id.live.dynatrace.com/api # Replace with your API URL
  oneAgent:
    classicFullStack:
      # >>> HARDCODE VERSION HERE <<<
      version: "1.278.123.20240420-100000"
      # Tolerations, node selectors, arguments etc. might also be here
      # ...
  # Other configurations like ActiveGate, routing, etc.
  # ...

Example for cloudNativeFullStack:

apiVersion: dynatrace.com/v1beta1
kind: DynaKube
metadata:
  name: dynakube # Your DynaKube instance name
  namespace: dynatrace # Your Dynatrace namespace
spec:
  apiUrl: https://your-environment-id.live.dynatrace.com/api # Replace with your API URL
  oneAgent:
    cloudNativeFullStack:
      # >>> HARDCODE VERSION HERE <<<
      version: "1.278.123.20240420-100000"
      # Tolerations, node selectors, arguments etc. might also be here
      # ...
  # Other configurations like ActiveGate, routing, etc.
  # ...

If you have any questions, please start a chat or create a Support ticket and mention ticket OA-46324

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

HannahM — Mon, 12 May 2025 09:31:55 GMT

OneAgent 313 has now been released. 🎉

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

sathi — Mon, 12 May 2025 20:43:48 GMT

Can you share the release notes for oneAgent 313 . Thanks

Re: oneagent version 1.311.72.20250423-112851 causing production troubles

HannahM — Tue, 13 May 2025 11:32:45 GMT

I'm sorry, but they're not quite ready yet. Also, it looks like OneAgent 313 has only been released to internal tenants, but I'm hoping it will be ready soon.