topic Re: Agent update issue and unexpected license consumption in Open Q&A

Agent update issue and unexpected license consumption

NicoleMT — Thu, 22 May 2025 07:28:57 GMT

Hi,
We noticed that there was an issue related to the OneAgent update, which caused several database hosts to switch to Full-Stack Monitoring. This resulted in unplanned license consumption, and we just saw in the community today that this had already been reported.

However, we didn’t receive any alert or email notification regarding this change, so it caught us by surprise.

We would like to know what can be done regarding the additional license usage generated by this unplanned situation.

Looking forward to your guidance.

Best regards,

Re: Agent update issue and unexpected license consumption

yanezza — Thu, 22 May 2025 09:04:13 GMT

UPDATE: Fix version has been released

Hi,
sadly the update from OA 1.311 to OA 1.313 got a bug and in some situation could lead to a switch in the monitoring mode.
A bug fix should be released in the next hours and will automatically switch back the monitoring mode.

I suggest you to contact your CSM/AE.
https://dynatrace.status.io/

Re: Agent update issue and unexpected license consumption

AntonPineiro — Thu, 22 May 2025 07:40:50 GMT

Hi,

It should be already fixed:

Best regards

Re: Agent update issue and unexpected license consumption

JeanBlanc — Thu, 22 May 2025 08:42:50 GMT

Hi.
It's already fixed.
In order to be notified in the future, you can configure notifications and thresholds on the Account UI :

Regards,