topic Re: Dynatrace Cluster/Tenant Location in Open Q&A

Dynatrace Cluster/Tenant Location

Kenny_Gillette — Tue, 01 Jul 2025 06:00:00 GMT

Has anyone figured out how to determine the location of a Dynatrace cluster or tenant without having to ask Dynatrace directly?

The Dynatrace Health Status reports sometimes mention location-related issues, and I’d like to identify whether these might impact us without relying on Dynatrace support. I’ve already tried asking DT Chat, but they didn’t have an answer. I’ve also searched through the APIs, DQL, and the environment settings, but haven’t found anything useful.

Any thoughts or ideas? If not, I will open an RFE.

Re: Dynatrace Cluster/Tenant Location

MonikaBalogh — Fri, 27 Jun 2025 14:08:34 GMT

Hi Kenny,

Thanks for your question. Unfortunately, I don't have an answer for you. But I'm forwarding your question to our support team.

Regards,

Monika from the Documentation team

Re: Dynatrace Cluster/Tenant Location

StrangerThing — Fri, 27 Jun 2025 14:38:35 GMT

I would also like some easy way to determine if I'm affected by regional issues like this. Happy to submit a product idea if needed.

Re: Dynatrace Cluster/Tenant Location

Kenny_Gillette — Fri, 27 Jun 2025 16:40:05 GMT

I asked Davis CoPilot and said it can't be done:

Where is my tenant located?

Unfortunately, there is no direct way to determine the location of your Dynatrace tenant without contacting Dynatrace support. If you are experiencing location-related issues, I recommend reaching out to Dynatrace support for assistance. Additionally, you might consider submitting a product idea to request this feature.

4 sources (Pretty nice that it linked to this post :))

Dynatrace Cluster/Tenant Location

Community

Re: Dynatrace Cluster/Tenant Location

Community

Re: Dynatrace Cluster/Tenant Location

Community

Dynatrace SaaS release notes version 1.285 — Dynatrace Docs

Documentation

Re: Dynatrace Cluster/Tenant Location

Kenny_Gillette — Fri, 27 Jun 2025 16:55:23 GMT

Please vote for RFE: https://community.dynatrace.com/t5/Product-ideas/Dynatrace-Cluster-Tenant-Location/idi-p/280385#M52617

Re: Dynatrace Cluster/Tenant Location

AntonioSousa — Sun, 29 Jun 2025 14:17:33 GMT

@Kenny_Gillette ,

One way to get it is through DNS resolution:

nslookup abc12345.live.dynatrace.com Server: one.one.one.one Address: 1.1.1.1 Non-authoritative answer: Name: cluster-eu-west-1-prod13-ireland.live.dynatrace.com Addresses: 52.215.128.xxx 52.xx.xx.xxx ...

In the case of AWS, whar follows cluster-, in this case eu-west-1, will be the region where the cluster is.

Re: Dynatrace Cluster/Tenant Location

Julius_Loman — Sun, 29 Jun 2025 21:13:54 GMT

Similar for Azure: for example doaks-prod3-westeurope.live.dynatrace.com for Azure Westeurope (Netherlands).

Anyway having this information in the myaccount or in the environment itself makes perfect sense.

Re: Dynatrace Cluster/Tenant Location

waikeat_chan — Mon, 30 Jun 2025 00:16:30 GMT

Maybe can use this curl command to find out:

curl --request GET --url https://api.dynatrace.com/ref/v1/regions --header 'Authorization: Bearer abcdefjhij1234567890'

Re: Dynatrace Cluster/Tenant Location

Julius_Loman — Mon, 30 Jun 2025 06:21:30 GMT

This API provides different information - the list of regions the account itself uses. Also in my case, it includes regions I'm definitely not using 😀

Re: Dynatrace Cluster/Tenant Location

waikeat_chan — Mon, 30 Jun 2025 06:34:00 GMT

Thanks Julius.

Funny that you mentioned it, because I think the curl command was provided by Support to me quite a while ago (don't remember is in Chat or in Support Ticket)

Re: Dynatrace Cluster/Tenant Location

Julius_Loman — Mon, 30 Jun 2025 06:46:28 GMT

My environment resides in AWS Ireland. The GET request to the API returns for me:

[ { "name": "US East Virginia" }, { "name": "US West Oregon" }, { "name": "EU West Ireland" }, { "name": "AP Southeast Sydney" }, { "name": "Australia East" } ]

I'm not sure what it means, as it is not a comprehensive region list (the best source is here), nor the list of regions my environments are running in.

Re: Dynatrace Cluster/Tenant Location

kuncarlos — Mon, 30 Jun 2025 08:51:56 GMT

As a Dynatrace CSM, I get this question often. My response for the customer to check for themselves is the following:

The answer to your question right now is the following:

Public approach to determine so:

DNS lookup on the tenant's domain name to get the A records: https://gsuite.tools/dns-lookup

For example:

IP geolocate one of the A records to determine its reverse hostname: https://gsuite.tools/ip-location

I hope this helps.

Re: Dynatrace Cluster/Tenant Location

Kenny_Gillette — Wed, 09 Jul 2025 13:47:51 GMT

Hi, thx for info but didn't work for me unfortunately. I tried on two accounts.

Re: Dynatrace Cluster/Tenant Location

Kenny_Gillette — Wed, 09 Jul 2025 14:06:14 GMT

helps but doesn't give full picture of what Dynatrace has provided me. Hopefully RFE will help.

Re: Dynatrace Cluster/Tenant Location

AlvinPeterson — Mon, 22 Sep 2025 09:20:49 GMT

Hi Kenny, first, it's great to hear you have copilot now 🤣.

I know I'm late to the party here but I've always used nslookup as @AntonioSousa suggested and had good luck. There are 2 parts of the response that I've seen support mention depending on the situation. Most often they'll provide the impacted region. The cluster from our previous employer and my current employer have both been hosted in AWS using the us-west-2 region. Occasionally, support shares the clusters within a region that are impacted. This information comes right after the region and may look something like Antonio's example where the Cluster-UUID is: prod13-ireland. It's important to note that you need to use 'live' not 'apps' in your nslookup to get this information.

I've also found this information when downloading a support archive to my Mac... I get a file called "download details.txt" with the cluster UUID (no region though), and another file called "cluster.properties" where you'll find both the region and the cluster UUID embedded in URLs for each node in the cluster.

I voted for your RFE as well. It's always bothered me that we have to hunt for this information. Happy hunting my friend!

~Alvin