topic Re: Can't start SRG and Workflows - Permission errors in Open Q&A

Can't start SRG and Workflows - Permission errors

deni — Tue, 29 Jul 2025 07:05:48 GMT

Hi,

I deployed 3 workflows and 2 SRGs, which are triggered by the workflows. I want to trigger them manually via the UI. I'm logged in with admin account.

When I try to run a workflow I get the following error:

Unhandled failed task(s) during workflow execution:

send_trigger_event:
Uncaught (in promise) 403: Permission denied.

I also selected "Workflow admin mode enabled".

When I try to start the SRG manually I get:

Could not start validation!

The Guardian validation failed because of missing the permission for ingesting bizevents (storage:events:write).

How can I give the needed permissions?

Thanks!

Regards, Deni

Re: Can't start SRG and Workflows - Permission errors

p_devulapalli — Sun, 27 Jul 2025 23:35:39 GMT

@deni The user account that you are using to trigger SRG need to have the below permissions assigned for it to execute the needed actions

https://docs.dynatrace.com/docs/deliver/site-reliability-guardian#permissions

Re: Can't start SRG and Workflows - Permission errors

deni — Mon, 28 Jul 2025 05:08:31 GMT

@p_devulapalli Thanks!

From where I can set this permissions to the web user? In the account settings I can see that the user has all possible permissions, but I can't see the required ones in the list.

Thanks!

Regards, Deni

Re: Can't start SRG and Workflows - Permission errors

p_devulapalli — Mon, 28 Jul 2025 10:07:22 GMT

@deni If its just " storage:events:write" that is missing , create a policy with the missing permissions and assign it to the group the user is part of . Here is a example of policy