Improve CustomerSuccess@dynatrace.email communications by including the client context

AurelienGravier — Fri, 08 Aug 2025 06:59:49 GMT

Hello,

As a Dynatrace partner managing multiple customer environments (tenants), I regularly receive email communications from customersuccess@dynatrace.email.
These often concern important topics such as OneAgent versions reaching end-of-support, upcoming feature deprecations, or other product-related changes.

However, thesemessages are typically addressed to me personally and do not include any indication of which tenant or customer account they refer to.

This lack of context makes it extremely difficult to take appropriate and timely action, especially when I am managing several environments simultaneously.

To improve the relevance and operational value of these communications, I would like to suggest that future messages include at least one of the following pieces of information: The Dynatrace Tenant ID or The Customer/Account Name or Any other identifier that allows us to quickly link the message to the impacted environment

I’m providing a few example emails below for reference.

In my opinion, the Product Ideas forum is not the right place to make this kind of request, which is why I added it in the Q&A section.

Thank you for your support.

Best regards,
Aurélien

Re: Improve CustomerSuccess@dynatrace.email communications by including the client context

Julius_Loman — Thu, 07 Aug 2025 17:39:22 GMT

I requested this many times during last years, fully supporting it.

Re: Improve CustomerSuccess@dynatrace.email communications by including the client context

AurelienGravier — Wed, 20 Aug 2025 06:59:15 GMT

Hi,

New occurrences today with two emails regarding the end of support for Node.js on different tenants, but it is impossible to identify the affected customer tenant :

Regards

topic Improve CustomerSuccess@dynatrace.email communications by including the client context in Open Q&A

Improve CustomerSuccess@dynatrace.email communications by including the client context

Re: Improve CustomerSuccess@dynatrace.email communications by including the client context

Re: Improve CustomerSuccess@dynatrace.email communications by including the client context