https://community.dynatrace.com/t5/Open-Q-A/No-service-ticket-created-when-Dynatrace-alerts-impact-several/m-p/283880#M37331 <H1>Hello everyone,</H1> <H2>Context</H2> <P>We are receiving multiple Dynatrace alerts where some of them impact more than one support team. These alerts should automatically create tickets in ServiceNow.</P> <H2>Problem</H2> <P>In these multi-team scenarios, tickets sometimes aren’t created.</P> <H2>Impact</H2> <UL> <LI> <P>Several clients have reported missing tickets</P> </LI> <LI> <P>Risk of SLA breaches for undetected incidents</P> </LI> </UL> <H2>My questions</H2> <OL> <LI> <P>What initial checks would you recommend on the Dynatrace side and on the ServiceNow side?</P> </LI> <LI> <P>Does a standard report exist showing all Dynatrace alerts and their “ticket created” vs. “not created” status?</P> </LI> <LI> <P>If no such report exists, how can we generate one (using API, SQL query, ServiceNow reporting, etc.)?</P> </LI> </OL> <P>Thank you for your help!</P> Mon, 29 Dec 2025 13:26:16 GMT dynatrace_curio 2025-12-29T13:26:16Z https://community.dynatrace.com/t5/Open-Q-A/No-service-ticket-created-when-Dynatrace-alerts-impact-several/m-p/283880#M37331 <H1>Hello everyone,</H1> <H2>Context</H2> <P>We are receiving multiple Dynatrace alerts where some of them impact more than one support team. These alerts should automatically create tickets in ServiceNow.</P> <H2>Problem</H2> <P>In these multi-team scenarios, tickets sometimes aren’t created.</P> <H2>Impact</H2> <UL> <LI> <P>Several clients have reported missing tickets</P> </LI> <LI> <P>Risk of SLA breaches for undetected incidents</P> </LI> </UL> <H2>My questions</H2> <OL> <LI> <P>What initial checks would you recommend on the Dynatrace side and on the ServiceNow side?</P> </LI> <LI> <P>Does a standard report exist showing all Dynatrace alerts and their “ticket created” vs. “not created” status?</P> </LI> <LI> <P>If no such report exists, how can we generate one (using API, SQL query, ServiceNow reporting, etc.)?</P> </LI> </OL> <P>Thank you for your help!</P> Mon, 29 Dec 2025 13:26:16 GMT https://community.dynatrace.com/t5/Open-Q-A/No-service-ticket-created-when-Dynatrace-alerts-impact-several/m-p/283880#M37331 dynatrace_curio 2025-12-29T13:26:16Z https://community.dynatrace.com/t5/Open-Q-A/No-service-ticket-created-when-Dynatrace-alerts-impact-several/m-p/283883#M37332 <P>Hi&nbsp;&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/87268">@dynatrace_curio</a>&nbsp;<BR />Dynatrace has a Problems API that should allow creating a similar report, but I would rather focus on the reason why the alerting profiles, which are supposed to send problem notifications, didn’t work. Is it possible that these profiles have a different reaction range for this specific type of problem, which could cause this issue?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lubrman_0-1755237513724.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/29598i6BA2ADAA2713E4D2/image-size/medium?v=v2&amp;px=400" role="button" title="lubrman_0-1755237513724.png" alt="lubrman_0-1755237513724.png" /></span></P><P>&nbsp;</P> Fri, 15 Aug 2025 05:59:11 GMT https://community.dynatrace.com/t5/Open-Q-A/No-service-ticket-created-when-Dynatrace-alerts-impact-several/m-p/283883#M37332 lubrman 2025-08-15T05:59:11Z