topic Re: Something when wrong with spans on Demo env? in Open Q&A

Something went wrong with spans on Demo env?

deni — Mon, 29 Dec 2025 14:21:07 GMT

Hi,

I'm trying to fetch spans on demo.live.dynatrace.com:

When I go to Distributed Traces:

When I try the same on other env it works correct. Can someone with access check what happens and what we can do if something like this happens on our customer env?

Thanks!

Regards, Deni

Re: Something when wrong with spans on Demo env?

p_devulapalli — Mon, 18 Aug 2025 02:03:59 GMT

@deni Try form a notebook , that should get you the data you are after. Not sure Logs and events app provides that

Re: Something when wrong with spans on Demo env?

Julius_Loman — Mon, 18 Aug 2025 07:16:41 GMT

@deni everything is fine.
The (classic) Logs & events app was designed for querying logs, thus, you don't have any common fields for spans selected and fields like "content" are typically empty. Use Notebooks for querying spans (preferred) or select the fields.

If anything is broken, open a support ticket or chat, but I recommend always double-check things first before raising one.

Re: Something when wrong with spans on Demo env?

deni — Mon, 18 Aug 2025 09:19:51 GMT

@Julius_LomanI double checked ... As I wrote I tested the same on other env and this is the result (on the demo env I still don't see anything):

Re: Something when wrong with spans on Demo env?

deni — Mon, 18 Aug 2025 09:24:09 GMT

Yes, in the Notebooks it works. I opened this screen because these were directions from some of the videos in the University ...

I'll open a support ticket.

Re: Something when wrong with spans on Demo env?

Julius_Loman — Mon, 18 Aug 2025 10:36:55 GMT

Nothing is wrong - select your columns. Logs & events app has 3 predefined fields: timestamp, status and content. None of these exist in spans.