topic Maintenance Window is not working for events alert using Dynatrace workflow in Open Q&A

Maintenance Window is not working for events alert using Dynatrace workflow

sanchariB — Fri, 22 Aug 2025 09:25:25 GMT

Hi Team,

We used workflow for auto incident creation and using even trigger in Dynatrace Workflow. But, these eb=vents are not getting suppressed through Maintenance window. It's still raising Incident during any planned activity even if Maintenance window in place.

Please suggest how to mitigate this issue.

Thanks

Re: Maintenance Window is not working for events alert using Dynatrace workflow

dylan_taelemans — Fri, 22 Aug 2025 10:33:10 GMT

Hey,
I think you could create a filter query in your event trigger using the field maintenance.is_under_maintenance to work around this issue. (in your workflow)

matchesValue(maintenance.is_under_maintenance, "false")

This way, your workflow won’t be triggered for events that are under maintenance.

Re: Maintenance Window is not working for events alert using Dynatrace workflow

AntonPineiro — Sun, 24 Aug 2025 12:22:21 GMT

Hi,

Maybe this product idea can be useful to your use case.

Best regards

Re: Maintenance Window is not working for events alert using Dynatrace workflow

sanchariB — Thu, 28 Aug 2025 18:01:09 GMT

Thank you for the quick response

This works well in one case, we tested. Planning to do with some other use cases as well.