topic Re: Oneagent migration (repointing) to another SaaS tenant in Open Q&A

OneAgent migration repointing to another SaaS tenant

Sahil23 — Thu, 23 May 2024 13:55:14 GMT

Hello everyone!
I was trying to migrate repoint oneagent from one SaaS tenant to another.
Is it possible to do this using API?
I know it is possible using oneagentclt command. (https://docs.dynatrace.com/docs/shortlink/oneagentctl#set-oneagent-communication-settings) but I dont want to log into servers and perform this activity 🙂

Thanks, in adv!

Re: Oneagent migration (repointing) to another SaaS tenant

AntonPineiro — Wed, 15 May 2024 06:55:31 GMT

Hi,

I think that is not possible from API, waiting for another answer.

Anyway, do you use some orchestrator as Ansible / Puppet?

Best regards

Re: Oneagent migration (repointing) to another SaaS tenant

PacoPorro — Fri, 17 May 2024 08:47:42 GMT

Agree with Anton, you should take into consideration an orchestation tool like Ansible/Puppet/Rundeck/Chef

Re: Oneagent migration (repointing) to another SaaS tenant

Sahil23 — Tue, 21 May 2024 07:51:44 GMT

Thanks for the suggestion @PacoPorro and @AntonPineiro 🙂

Re: Oneagent migration (repointing) to another SaaS tenant

TorstenHellwig — Thu, 09 Oct 2025 07:31:52 GMT

Strange thing is, that API endpoint https://docs.dynatrace.com/managed/ingest-from/bulk-configuration#bulk-configuration-oa-communication-settings on Managed can do this. So I can move agents from one managed tenant to another or to a Saas tenant. But then I'm stuck with oneagentctl. Or is this a glitch in the docs?

Re: Oneagent migration (repointing) to another SaaS tenant

Julius_Loman — Thu, 09 Oct 2025 07:58:30 GMT

@TorstenHellwig yes, it's possible to do that Managed -> SaaS using UI (and API).
It's also possible to have a SaaS -> SaaS, but you need to raise a support ticket for this. It's unfortunately disabled for security reasons. I stumbled upon this at first (why ??) but then understood the reasons. Ask for enabling SaaS to SaaS migration feature flags.

What kind of migration do you need?

Re: Oneagent migration (repointing) to another SaaS tenant

TorstenADAC — Thu, 09 Oct 2025 08:23:56 GMT

Hi @JuliusLoman , it is a Saas PoC where we moved a few non-prod agents from Managed to the PoC tenant and now want to go back. And I was sure it's the same convenient way. The customer has a hosted data center and can't access the monitored systems himself.

Re: Oneagent migration (repointing) to another SaaS tenant

Julius_Loman — Thu, 09 Oct 2025 14:25:44 GMT

@TorstenADAC - Oh, not sure if you will be able to do SaaS to Managed. Most likely, you are left with oneagentctl on the hosts. If I remember how it looked like, it was SaaS to SaaS only. Unless you have 200+ agents, I'd do this using oneagentctl + ansible (or automation tool you/customer prefers).

Re: Oneagent migration (repointing) to another SaaS tenant

TorstenADAC — Thu, 09 Oct 2025 14:53:01 GMT

Looks like that's what they have to do. It's just some dozens of hosts.