topic Re: X-dynaTrace header missing in Open Q&A

X-dynaTrace header missing

cecilia_richard — Mon, 14 Mar 2022 11:06:24 GMT

Has anyone come across the X-dynaTrace header missing. We are experiencing purepaths that are not 100% stitched together. During the debug we find that the X-dynaTrace head is missing. We have eliminated the Firewall and load balancer from being the culprit. Are there any additional steps I could do to figure out where the header is getting stripped. Or is there a setting that needs to be enabled to ensure it gets written?

Thanks

Re: X-dynaTrace header missing

Yosi_Neuman — Thu, 10 Mar 2022 06:58:59 GMT

Hi @cecilia_richard

We had the same issues and finally we found out with dynatrace support and development teams help that the root cause was because there was use of code utilize old versions that not supported by OA (Tomcat.Axis 1 #24675) or not able to add http headers (use of http 0.9 #17442).

To make the story short I think you need the help of Support and Dev teams here to find out the root cause for your issue.

HTH

Yos

Re: X-dynaTrace header missing

cecilia_richard — Thu, 10 Mar 2022 14:28:29 GMT

Thanks @Yosi_Neuman ,

I am working with support now, but we haven't come up with a solution yet, so I reached out to the community. I don't have access to the support tickets you mentioned, is it possible that you share the content with me. Thanks

Regards,

Re: X-dynaTrace header missing

Yosi_Neuman — Thu, 10 Mar 2022 15:40:36 GMT

Hi again @cecilia_richard

Must say it was a long cycle with support till we got the right answer

The challenge here is to convince the support representative that its time to get dev help .

Those ticket numbers I have mentioned are more for dynatrace support guys to look at, and may be will expedite a bit the start of conversation with development guys .

At the end its development guys that look into the hidden details from their side and solve those issues.

HTH

Yos

Re: X-dynaTrace header missing

FShimaya — Fri, 19 Dec 2025 19:36:04 GMT

Hi Yosi,

I clicked on both links for cases #24675 and #17442, but they are no longer accessible. I get the following message, "This ticket either doesn't exist, or you were not granted permissions to see it." If they still exist and you don't mind giving access to them, could you grant permission or just give the salient, helpful details from those two cases? Thanks!